Know Yourself, Know Your Stuff, Know Your Systems (Dr Aart Anhal)

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Know Yourself, Know Your Stuff, Know Your Systems (Dr Aart Anhal)

Join me September 9/21, at 9am EST!

Do you want to be better at what you do? Do you want stronger Organizational Resilience? Do you want stronger Risk Management practices? Join me as I talk with Dr. Aarti Anhal about how we can use personal reflection to help us increase our personal resilience, reach our optimal performance, and increase organization resilience. Dr. Anhal will also provide some insights and tips for how managers and leaders can use feedback – often seen as a negative thing – to help their team members focus on and play to their strengths. Dr. Anhal helps us understand how these psychological aspects helps organizations deal with crisis situations, and to help build strong crisis team leaders and members.

An enlightening episode you don’t want to miss.

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6 Useful Applications of AI & Machine Learning in Your Business Processes

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6 Useful Applications of AI & Machine Learning in Your Business Processes

As human intelligence continues to progress, we see new and more sophisticated technologies, and AI is its latest manifestation. Artificial intelligence (AI) has gained a lot of recognition in the past few years. AI is one of the greatest technologies developed by humanity. Many businesses were quick to grab it because of how many opportunities it offers them for significant development.

AI machines are quick to produce accurate answers to any question in the company via data analysis. AI machines also save time and money. Because they can work for more than 24 hours without feeling tired, needing to rest, or getting bored with the repetitive tasks they must perform.

Interesting Facts about AI:

  • The global AI market is expected to have reached a revenue of 118 billion dollars by 2025, according to the market research firm, Tractica.
  • Servion Global Solutions stated that AI would facilitate 95% of customer interactions in 2025
  • The global AI software market is expected to reach a staggering 22.6 billion dollars and grow approximately 54% year-on-year based on a recent 2020 report from Statista.

Here are 6 useful applications of AI & machine learning in business processes:

1.     Use of AI in Ecommerce

AI is used when providing recommendations for your customers based on their browsing history and interests. AI’s ability to remember consumer preferences will allow your company to attract the right audience and convert them into loyal customers.

E-commerce companies have a lot of trouble in dealing with credit card frauds. AI eases their troubles and decreases the number of credit card frauds by checking if the transaction matches with the cardholder’s profile; if it doesn’t match, then the card is blocked.

2.     Use of AI in Navigation

AI is commonly used by logistics companies for examining roads, optimizing paths, and improving operational efficiency. Based on research by MIT, GPS technology uses a mixture of Graph Neural Network and Convolutional Neural Network that allows detecting the number of lanes and roads behind obstacles. It also provides users with properly researched information to improve safety.  It can help delivery service providers to reduce their shipping times and costs.

3.     Use of AI in Healthcare Departments

Healthcare departments use AI to examine different chronic conditions to ensure early diagnosis with lab and other medical data. Based on this research, they will be able to create medicines to treat these chronic diseases. For example, a renowned AI tech company PathAI leverages machine learning to help pathologists diagnose and treat cancer.

Virtual nurses were also made using AI. Their job is to monitor patients, assist in the daily activities, and deliver medication. They can interact with the patient and give information and solutions without the need for a doctor.

An AI-based symptom and cure finder, Buoy Health, uses algorithms and deep learning to treat ailments. It applies a chatbot that listens to a patient’s health concerns, then guides that patient for the correct treatment based on that diagnosis. Harvard Medical School is one of the various medical centers that use Buoy AI.

4.     Use of AI in Social Media Marketing

Businesses are incomplete without digital marketing in 2021, and social media is an essential facet of this modern promotional strategy. Brands depend on social media to keep in touch with their targeted audiences. With machine learning in social media platforms, businesses can target the right niche with their marketing strategies.

Below are a few examples of Social media platforms that use AI:

  • Instagram

AI on Instagram focuses on what kind of posts you’ve liked and searched. Based on this data, the software uses algorithms to customize your explore tab with similar posts.

  • Twitter

Twitter uses AI to recommend tweets that users would enjoy reading, judging by the type of tweets that they like to interact with and accounts they follow. It is also used for fraud detection and removes hateful and inappropriate content.

  • Facebook

Facebook implements AI, along with an application called DeepText. This software reads and understands textual based content such as comments, posts, and messages. It can report instances in which bad language was used and can translate content into different languages.

5.     Use of AI in Farming

Various metrics need to be recorded for crop growth. Farmers can easily analyze various conditions such as weather, temperature, water usage, and soil quality with the use of AI. AI will help them make better decisions for the growth of their crops.

Usage of AI in improving the quality of crops is called precision agriculture. This aids in detecting diseases in crops, pests, and poor plant nutrition. It helps in the detection and killing of weeds with the use of the right herbicides.

6.     Use of AI in Marketing

With machine learning, AI systems can recognize search request patterns for streamlining advertisements according to the target audience’s interests. It will enable businesses to send advertisements at the right time, preventing customers from getting irritated.

Many businesses implement chatbots to aid customers if they require assistance in conducting transactions, placing an order, or asking brand relevant questions. According to Intercom, businesses using chatbots saw an average 67% hike in their sales, with 26% of all sales beginning from a chatbot interaction.


With AI’s ability to collect and learn from large sums of data, they are revolutionizing how businesses run. Small companies are using simulations to achieve their business goals. Large enterprises are supporting this technology to solve arising problems. Research in Data Sciences is driving this machine learning tech to allow organizations to grow and face challenges on a global level.

Future Proof Business Continuity Audits

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Future Proof Business Continuity Audits

Join me September 2, 2021 at 9am EST!

Audit is not the bad thing many would believe. Audit can actually help us with our Business Continuity Management (BCM) programs to develop stronger response plans and incident investigations. I talk with IT Audit expert Mark Fenech, who will provide insights on how BCM – and an organization in general – can leverage Audit practices and personnel. We’ll chat about recommendations vs observations, where Audit can get involved with incident investigations, and even the differences between auditing documentation and applications. Mark will also help us prepare for an audit by providing some tips on what kinds of documentation and information Audit seeks. Make the Audit department your ally, and listen in to learn how Audit can help bolster your BCM programs.


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Diversity & Inclusion: How to be an Ally for Org. Resilience

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Diversity & Inclusion: How to be an Ally for Org. Resilience

Join me August 19/21, 9am EST!

Organizational Resilience is so much more than what we think. Have you ever thought about Diversity & Inclusion (D&I), as being a contributing factor to creating a sense of resiliency? Join me as I talk with award-winning diversity and inclusion expert Lucile Kamar, as we chat about D&I; what it is, how you can contribute to it, and how to recognize it. We’ll also learn about how our unconscious biases contribute to creating a non-inclusive environment, hindering an organization’s ability to create a resilient environment. Lucile provides some incredible insights in how D&I contributes to resilience, with tips and suggestions you don’t want to miss.


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5 Outdated Productivity Tips You Need to Ditch If You Want to be Successful

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5 Outdated Productivity Tips You Need to Ditch If You Want to be Successful

How does one stay productive to be successful in 2020? We must not consider productivity as just some strategies or methods that you can add to your work schedule; we must think of it as a lifestyle.

After all, we are humans, and doing the same repetitive actions and work daily affects our mental state and thinking levels in various ways. So, we resort to finding ways to entertain and make ourselves more active and productive.

This does not mean that you start doing whatever the internet tells you to do. You don’t need to implement every single method of staying productive in your routine; instead, try adding only a few of those methods to your routine. This may allow you to be more organized.

Here are some tips that you must avoid or get rid of to become successful:

  1. Don’t Rush Your Work

Many people take a lot of pride in their speedy work. While doing your tasks quickly may be beneficial for many people, it also has a lot of disadvantages that could affect the performance of your tasks.

Most people think that they can find more free time to do other things by speedily finishing their work. This method can cause you to make a lot of errors and silly mistakes. The time you spent quickly writing and doing that task will double when fixing and editing those errors.

Instead of doing this, try carefully reading and observing the tasks and then deciding which of those tasks can be done quickly. Always start with the easy tasks; they can be done quickly but still check them for mistakes. Then slowly make your way to the more difficult ones; you can now complete these tasks at your own steady pace.

Don’t worry too much about the time as that will only create more panic and cause you to become more frantic in completing your work, which will result in a poor and hastily done assignment with too many faults. Using this technique, you can make sure that your work is easily understandable and error-free, and you can still make it on time to submit your work.

If your tasks and assignments are based on deadlines, you need to divide them into small steps from day 1. Waiting until the day before the deadline is not an excellent approach to take. You would have to worry about the time and how to go through your assignment.

You won’t be able to break it into small steps, and you would have to go through all of them in one go. This means you can’t have breaks in between. Therefore, it is always best to start your work from the day you have been assigned your work.

  1. Following Others on How to Manage Your Schedule

As most know, we all struggle to be able to manage time according to our schedules. We may get all kinds of advice from many people, but we can’t accept and follow all of them. Many will tell you to try out their work schedules and adjust to them, but that can also cause you complications.

Many of these schedules would consist of waking up at early hours of the morning to start working. We know it is difficult, especially for those working until late hours of the night or pulling all-nighters to complete their work.

It becomes tiring to adapt to it. People will try to aim for significant changes in their schedules and try to get used to it, but these changes can cause a lot of stress on your body and your mind. It’s also essential to make sure that these changes aren’t affecting your mental health.

Your mental health should be your top priority because if your mental health isn’t stable, you won’t focus on your work. Hence, instead of adjusting to someone else’s work schedule, try to figure out what works best for you by yourself.

There is a specific time in the day for every individual in which their concentration and thinking ability are at their peak. It is up to you to find that time, whether in the evening or the morning hours. Select that specific time-period for doing your assigned tasks only and try to finish them in those hours.

You must make a proper schedule that suits you best. Adopt that schedule, baby step at a time, not all at once. Otherwise, it will have detrimental effects both on your mental and physical health.

This way, you will form a reliable timetable that doesn’t clash with your job and allows you to manage your work easily.

  1. The Need to Overachieve

Wanting to do well in the tasks you’ve been given and being praised for it is something that we all wish for, but being this way is not just sunshine and rainbows. Everything has its fair share of disadvantages.

  • Sleep Deprivation

The biggest setback of them all is sacrificing sleep; one of the main things that your body needs to be able to function properly and stay energized in order to be able to work. Most people that stay up all night end up feeling fatigue in the mornings, which causes them to perform poorly in their tasks.

As you want to complete all of your tasks at once, you end up becoming more stressed and cannot concentrate on the task at hand. The outcome is that you end up with an incomplete assignment with a couple of tasks that need more of your time. So, you would have to sacrifice the amount of time you have for sleep.

  • Loss of Interest in Your Work

When you try to squeeze too many things into your work schedule, you become pressured to complete them on time. Thereby, you may start to lose interest in your work and think of it as an obligation.

With the number of things that you will have to do because of you trying to do all of the work by yourself, you won’t find time for yourself to do things that you enjoy doing.

  • Judging One-Self Based on Achievements

Most overachievers will judge themselves based on how much they’ve done what they’ve achieved. The more they’ve accomplished, the better they think of themselves.

This kind of thinking can be very toxic and often leads to affecting their mental health. They’ll start to forget their self-worth and think that the only thing left to represent them is their accomplishments. Many tend not to realize that their self-worth doesn’t just depend on the grades that they’ve gotten or how much work they’ve done.

Focusing on self-care is just as important as focusing on your work. People need to be able to take the time and appreciate themselves for their hard work. It can be something as small as telling yourself that you’re doing a good job, to treating yourself to something you like.

  1. The Difficulty of Working Over Email

Using emails used to be the most effective way to work, but now it’s become a hassle to handle. As most companies rely on communication emails, it becomes difficult for employees to go through all of them.

  • Email Overflow

An average employee gets about 200-300 emails per day, and only a third-quarter of it consists of relevant information that can be used for work.

Thus, it becomes easy for workers to miss vital information buried under all of the emails that keep piling up, as they will be quickly skimming through these and deleting the majority of them.

  • Wastage of Time

When going through these emails, an employee ends up spending at least 13 hours. Thus, most of their work time is wasted on it and causes them to fall behind on completing their assigned work.

  • Ill-fitted for Discussions and Conversations

We understand that Email is easily accessible and allows you to send messages too. However, it’s not reliable when you try to have conversations with a colleague or a group because it doesn’t include verbal communication.

  • Workers That Don’t Use Email

Some workers don’t use Email, and they are the deskless workers that work under the department of field engineers, medical staff, or utility workers. They need to be informed of the things that happen in the company. One way to do this is by switching workers to a single platform for communication, so everyone stays in the loop.

Especially when there is something essential to be noted, workers can be notified quickly through the platform. For instance, a cleaning company has carpet care professionals that perform the cleaning work. These workers don’t use email unless they have some desk work or they’re off duty. So they require another means of communication to pass on important info.

  • Unsuitable for Collaborations

Many employees use Email as a collaboration tool for the management of projects and troubleshooting problems. Numerous of these threads become confusing and bad for productivity.

  1. Paper-Based Documentation for Storage

Every business has a lot of necessary documentation, information, and data that needs to be stored safely. The loss of such documents can result in significant consequences for the business and its clients. People have used paper documents for many years, and many continue to do so, but it’s not as useful as it used to be.

The advancement of technology and the surge in the adoption of modern digital solutions means that a more reliable alternative replaced paper documentation. Digital data storage is the way to go. While physical storage methods can lead to withering and damaging documentation, digital storage doesn’t come with these disadvantages.

You can easily and quickly run out of storage space with paper documentation. A business with an already crammed storage area may not have room to store important files. There’s also the possibility of losing files of clients or other important company documents in the growing piles of files crowding your storage room. This can be incredibly problematic for businesses when they don’t have a backup of documents and cannot find files when needed.

Additionally, if you have multiple office locations and don’t have the same client records available, it can cause issues in locating important information. Each office must be updated with the correct data records, so they’re always on the same wavelength.

Storing data on paper means that if you ever encounter a disaster, it can result in years’ worth of data loss with no chances of recovery. Paper is extremely fragile, and something as simple as water leakage can lead to irreparable damage of documents with no means of getting the records back.

In today’s digital world, our storage methods have also gone digital. Not only does digital storage take up less space, but it’s even easier to manage. It has helped people and businesses become more productive and made it easier for them to keep track of their files. There’s also the point that digital/electronic data can be tracked effectively so business executives can supervise the security of documents and databases.

Data also becomes more accessible when stored digitally, which isn’t possible with physical storage methods as you’re not always near the location where files are kept. It adds an increased level of visibility so the right people can find the data when necessary, which streamlines the workflows. You don’t have to ring up multiple people to locate a single set of documents, and you know exactly where the files are located.

In short, if you’re still using paper storage over digital – whether it’s at home or in the office – it’s time to let that go and move to the cloud. There are lots of alternatives to choose from online, and they come with additional features that can help boost the performance of your business.

Wrapping Up

The above-mentioned tips are no longer relevant to lead a successful life. When it comes to productivity hacks, it’s important that you implement practices that work best for you. You must also keep in mind whether or not those practices are still relevant to our current times. Traditional rules of productivity may no longer work, which means we need more effective techniques to help us deliver our best performance.

Futurist Chris Bishop Reveals Where You Could Be Working In Five Years

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Futurist Chris Bishop Reveals Where You Could Be Working In Five Years

Job seekers often prepare to be asked, “Where do you want to be in five years?” Our recent guest on Career Central, Chris Bishop, challenged us to ask ourselves, “Where could you be in five years?” Chris is an expert on the future of the workplace who teaches professionals to prepare for success in career fields that have yet to be created. He shared with our listeners his strategies for anticipating emerging industries.

Our conversation started with Chris sharing his predictions of the advancement of nanomedicine and its reliance upon nanotechnology. My mind initially went to job opportunities for people with PhDs and MDs working in high-tech labs. Chris drew a much broader picture as our conversation continued. We explored the ripple effect of new technologies. As the field of nanomedicine grows, so will the need for people to build labs, clean labs, answer phones, sell products, create websites, edit papers, and ensure on-time delivery.

Chris shared the tools he uses to discover emerging industries and develop subject matter expertise to be competitive for the jobs they will generate. He shared some easy ways to acquire the education necessary to take your career into a new field. Chris recommended seeking out courses offered by universities at little to no cost.  He reminded listeners they are not trying to earn a new degree; they are trying to acquire knowledge about a new field to supplement their current career skills.

We ended the show with Chris advising us all to Find/Follow/Connect on LinkedIn. Find and add people who are active in emerging fields to your network, follow them to learn about their industry, and when it is time to make a career change connect with them.

Access Chris Bishop’s complete interview at Career Central on the VoiceAmerica Business Network.

Lorraine Beaman is the CEO of Interview2work LLC and the host of Career Central, which is broadcast live every Monday at 11 AM Pacific Time on the VoiceAmerica Business Channel. Each week, she interviews professionals about real-world strategies listeners can use to develop and advance their careers.

Rainbow Rangers: Rangers to the Rescue! * Shows the Importance of Teamwork

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Rainbow Rangers: Rangers to the Rescue! * Shows the Importance of Teamwork



Seven girls live a rainbow ride away and whenever there’s trouble, the Rangers zoom into action across the sky to save the day! KIDS FIRST! Film Critic Bailey Rae F. comments, “Epic! I recommend the DVD Rainbow Rangers: Ranges to the Rescue! because it shows how important is to help others and work as a team. What I like best is how all the girls are adventurous, have different powers and work together to solve problems.” Alexis J. adds, “I love Rainbow Rangers, Rangers to the Rescue! so much!! It made me smile and laugh the whole time. I kept on watching until there were no more episodes left and watched it again. I am sure this DVD will become every little girl’s favorite one!!” Ethan P. wraps it up with, “Each episode’s storyline promotes the idea of “team work makes the dream work.” All seven Rangers help those who are in need. Each one has their own powers, but when work together they are stronger and their job is made much easier.” See their full reviews below.


Rainbow Rangers: Rangers to the Rescue

By Bailey Rae F., KIDS FIRST! Film Critic, age 10


Epic! I recommend the DVD Rainbow Rangers: Ranges to the Rescue! because it shows how important is to help others and work as a team. What I like best is how all the girls are adventurous, have different powers and work together to solve problems. This DVD is a compilation of episodes from the TV show Rainbow Rangers. It follows the Rainbow Rangers who live in Kaleidoscopia. They protect nature and the land. Each of the eight girls has different powers. Their home is full of unicorns, trolls and other creatures that they value greatly. The Rainbow Rangers show up to help wherever they are needed. They are strong, kind, thought and smart leaders. The show is full of unexpected circumstances that the Rainbow Rangers are ready to assist and get things back on track.


Mandy Orange is my favorite Ranger because she always finds a way to keep things positive. I love how the girls solve problems. Rainbow Rangers is full of girl power. The cinematography and special effects are extraordinary. The production uses vibrant colors and engaging attributes in the characters, down to their costuming. What makes this show stand out is how it empowers girls with very different appearances. I like that the show is inclusive of all types of girls and characters.  My favorite part is when the girls fly off to an adventure to protect the creatures, people and the land of Kaleidoscopia. The message of the show is to always be considerate and help others.


I give the DVD Rainbow Rangers: Ranges to the Rescue 5 out of 5 stars and recommend it for ages 3 to 8. This DVD is available now, so look for it.


Rainbow Rangers, Rangers to the Rescue!
By Alexis J. KIDS FIRST! Film Critic, 10


I love Rainbow Rangers, Rangers to the Rescue! so much!! It made me smile and laugh the whole time. I kept on watching until there were no more episodes left and watched it again. I am sure this DVD will become every little girl’s favorite one!!    This DVD is about a group of girls and little cute boy unicorn saving the world!! There are seven main characters, each with different strengths. And there are seven episodes. These girls face challenge issues in each episode and have to use their power to make each other stronger to solve problems.

The characters include Rosie Redd, Mandarin Orange, Anna Banana and there are many more. They are as adorable as much as their names. My favorite character is Fluff, the magical unicorn. He can magically present yummy treats and share them with his friends. In addition, his hair is awesome like a rainbow. The director Rob Minkoff and the writer Shane Morris have created a unique story as ell as characters. The bright and vivid colors keep your eye on the story every second. And their costumes are just so cute. The main song perfectly matches the characters and stories. It is hard to let it go after hearing a few times.

nglThe message is of this film is to be kind to others, then others will be kind to you. The Rangers all help each other, make each other more powerful and always care about others.


I give Rainbow Rangers, Rangers to the Rescue! 5 out of 5 stars and recommend it for ages 3 to 10. It is available now on DVD so look for it.


Rainbow Rangers, Rangers to the Rescue!
Ethan P., KIDS FIRST! Film Critic, age 12


I like the Rainbow Rangers, Rangers to the Rescue! DVD because it is an educational and fun animation show, for mostly a girl audience, but boys can enjoy it too.
This DVD is about seven girls who are named Rainbow Rangers. They have colorful hair and space type outfits. Each one of these girls is unique. They each have their own personalities and powers. They live in a place named Kaleidoscopia. The Rangers have wristbands that ring when they are needed. Whenever there is trouble for people or animals on Earth, the Rangers ride a rainbow in their space-type scooters and go to their rescue. They have a unicorn named Floof as a pet that helps them too. This DVD includes eight very exciting episodes filled with adventures. Each episode is approximately eleven minutes long.

My favorite episode is “Bee Safe,” because it is about a mama elephant and her two baby elephants crashing into a farm, looking for food to feed her babies. The Rangers come to rescue their friend’s, Milika, farm. One of the Rangers finds out the mama elephant is afraid of bees so the Rangers use their powers to protect the farm by constructing small bee houses and placing them in front of Milika’s farm. They tie them all together so the mama elephant will trip on them and all the bees will come out and scare the elephants away. Also, the Rangers find a food source for the elephants so Milika’s farm will be safe from the elephants. This show’s animation is digital, which makes it very neat. The graphics are colorful and bright. The theme song is appealing and very catchy. The voiceovers for each character are great. Each episode’s storyline promotes the idea of “team work makes the dream work.” All seven Rangers help those who are in need. Each one has their own powers, but when work together they are stronger and their job is made much easier.

I give Rainbow Rangers, Rangers to the Rescue! 5 out of 5 stars and recommend it to ages 4 to 18 plus adults. Even though this animation show is mostly for girls, boys will enjoy it as well.  This DVD is available now so look for it.


Three Problems of Power

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Three Problems of Power

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This blog is provided by Margaret Heffernan, author of the book, “Uncharted: How to Map the Future Together.”  It is a companion to her interview on Innovating Leadership, Co-creating Our Future titled “Uncharted: How to Map the Future Together” that aired on Tuesday, January 19th, 2021. Last week, the blog featured Three Problems of Power – Problem One: Pleasing.  This week will look at problem two and next week will feature problem three.

Problem Two: Silence and Blindness

Richard was keen, intelligent, curious, well read and overflowing with good intentions. Ask him about his direct reports, he could provide a fulsome picture of each one, and he demonstrated real insight and nuance about their strengths, weaknesses, hopes and dreams. He didn’t show it much, but he respected and cared for the people who worked for him.

Because Richard was so brilliant, he could solve just about any gnarly problem. But doing so implied that he didn’t believe anyone else could. So one day I suggested that he attend his next meeting and promise to say nothing. He looked puzzled and not a little intimidated, but he promised. What happened?

At first, he said, when an issue arose, he noticed that everyone was waiting for him to solve it. But when he offered no solution, they all scrambled for a while and then proffered their own ideas. These were excellent. What had Richard learned?

“I found out,” he said, smiling, “that they expected me to have the answer.”

What else?

“That they had lots of their own answers. Some of them much better than mine.”

What else?

“That I don’t need to go to all the meetings,” he laughed. Long pause. “That it might be better if I didn’t go to all the meetings…”

Richard had discovered that, brilliant though he was, his power stifled the intelligence of his own team. They wanted to please him — and that, they thought, meant agreeing with him. His silence, or absence, liberated them to think for themselves.

One of the biggest traps of power is that the way that others respond to it. Most believe they get ahead by pleasing or, at least, not openly disagreeing. That means they contribute less than they might. This silence suppresses concerns; it also suppresses good ideas.

That they have this effect on people is something many powerful people fail to understand. I remember one CEO, whom I admired greatly, gnashing his teeth with frustration because his people so rarely stepped forward with ideas or initiatives. How did he explain it? He thought they just must be lazy. He himself had no insight into how, quite unconsciously, hierarchy silenced them.

At New York University’s Stern School of Business, Elizabeth Morrison and Elizabeth Milliken researched the phenomenon they call organizational silence. They found that the chief reasons for it are fear (of conflict or disagreement) and futility (I could say something, but it won’t make any difference, so why bother?) This exerts a high cost. Where power induces silence, it leaves decision-makers are blind. Think VW emissions or Boeing safety concerns. It also means many missed opportunities, invisible at the top but frequently obvious further down the hierarchy.

The desire to please, a fear of conflict and a pervasive sense that only the senior voices count: these beliefs aren’t entirely irrational, so they have to be addressed. In recent years, it’s been fashionable to talk about the need to create a culture of psychological safety, to ensure that people speak up. Safety is crucial. But it’s often impossible to achieve in an age of high unemployment, of layoffs, downsizing and automation. In that context, anyone carrying a high level of personal debt (a mortgage) is already unsafe, and it’s obtuse to belittle or ignore it. That makes it all the important to find mechanisms where people can see for themselves that it’s safe to be open.

After the poor decision-making that led to the Bay of Pigs fiasco, President Kennedy radically rethought how to develop real honesty and the widest range of options from his advisors. He asked multiple teams to tackle the same question with the same information. He used skip-level meetings so that the more junior diplomats and analysts could debate freely with their peers, something they’d never have done with their bosses present. This ensured that Kennedy had more perspectives and ideas to consider.

When Britain’s National Health Service was plagued with a number of scandals that derived from multiple, often minor, failures that most feared to articulate, nurse Helene Donnelly became an ambassador for cultural change at the Staffordshire and Stoke-on-Trent Partnership NHS Trust. She isn’t a boss per se — that helps — but her role is to hear concerns that hospital staff have been unable to get addressed or that they are afraid to raise. She told me that the most important part of her job is to write up the story of how each problem really does get fixed. Positive action is what persuades people not to stay silent.

Why don’t bosses perceive the problem that power confers? Many tell me that they don’t feel themselves to be different. They are, they insist, just ordinary people doing tough jobs. The answer is naïve and inadequate. It’s foolish to imagine that how you see yourself is how others see you. And having power confers the responsibility to understand how it works. Like a weapon or a car, just having it requires insight, control and finesse.



To become a more innovative leader, you can begin by taking our free leadership assessments and then enrolling in our online leadership development program.

Check out the companion interview and past episodes of Innovating Leadership, Co-creating Our Future, via iTunes, TuneIn, Stitcher, Spotify, Amazon Music and iHeartRADIO. Stay up-to-date on new shows airing by following the Innovative Leadership Institute LinkedIn.


About the Author

Margaret Heffernan is the author of the best-selling UNCHARTED: How to Map the Future Together, nominated for a Financial Times Best Business Book award. She is a Professor of Practice at the University of Bath, Lead Faculty for the Forward Institute’s Responsible Leadership Programme and, through Merryck & Co., mentors CEOs and senior executives of major global organizations. She is the author of six books and her TED talks have been seen by over twelve million people.

Photo by Kristina Flour on Unsplash

January 2021 Covid-19 Update w/ Regina Phelps

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January 2021 Covid-19 Update w/ Regina Phelps


It’s time once again for our monthly talk with expert Regina Phelps and discuss the latest happenings on the COVID19 pandemic. We talk about: – the current state of COVID affairs in the US and Canada, – the current state of vaccine distribution and the challenges being encountered, – the new variants concerning scientists, – companies assessing their ‘return to the office’ ideas.

Show Logo w Microphone.jpg2021 hasn’t quite started the way we all hoped.

Organizational Resilience – Connecting the Dots

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Organizational Resilience – Connecting the Dots


Organizational Resilience does not come about by working in silos. Join me, as I talk with resilience and crisis leadership expert Caroline Sapriel, as we discuss how we can connect different groups to create strong crisis leadership and build a sense of organizational resilience. Caroline touches on such topics as: 1) common themes in crises, 2) After Action Reports, 3) Crisis Preparedness, 4) distinguishing between sudden and creeping crises, and 5) Stakeholders Management and Mapping. And more! There is allot of good advice for organizational leaders and resilience professionals on how to look at crises and crisis response to help create Organizational Resilience.

Don’t miss it!

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