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Meet Linda: Connector, Translator and Maverick Who Builds Bridges in the EU Banking Sector

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Meet Linda: Connector, Translator and Maverick Who Builds Bridges in the EU Banking Sector

With less than two months to go to the launch of Building Banking on Values, a new VoiceAmerica radio series I’m hosting that goes behind the scenes to tell the stories of the people, passion and positivity within the values-based banking and financing sector; I thought to introduce you to some of our guests.

Meet Linda van Goor, Regulatory Communications Expert whose motto is to ‘connect, translate, empower’ when facilitating change in the EU banking sector. 

Linda has worked for universities, the banking sector, De Nederlandsche Bank and the European Commission as a teacher, adviser, moderator, issues-manager, supervisor, regulator and trainer. She’s been explaining, connecting, coordinating, translating, drafting and applying European regulatory issues in the financial sector for years. The European idea “unified in diversity” has always been a guiding principle.LindaEU

Finding common interests and bridging the gap between legal text and day-to-day practice has been my guiding approach. Regulatory communication is my means to find common interests and to guide and empower people to solve problems, to cooperate across national or sector borders and to create opportunities.

Colleagues in Brussels sometimes referred to this approach as “the Linda way” – listening until finding the essence of a problem or a legal text, the commonalities and common goals of the many parties involved, then explaining that essence in simpler words to others and finally inducing joint initiatives. That’s how Linda van Goor contributed to bringing home high impact legislation (especially Directive 2011/89/EU and related initiatives regarding complex financial groups) in full cooperation with respective Presidencies and the Council, Commission colleagues and the European Parliament, and under the responsibility of the European Commission.

Read Linda’ s blog


Oh, and don’t forget to tune into Building Banking on Values. My VoiceAmerica radio show airs on Thursdays 15:00 PDT on the Business channel

Learn more 




Women in Fintech Series: Deanna Oppenheimer

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Women in Fintech Series: Deanna Oppenheimer


Breaking Banks and Finextra continue their series of Women in FinTech with the illustrious Deanna Oppenheimer.

Very few have made as big a splash in the financial industry as Deanna Oppenheimer,  Known for having a customer centric vision of banking, and welcoming the new players and innovation in the financial services field, Deanna founded Cameoworks LLC, a retail and financial services advisory firm that helps startups in FinTech find their footing and meet up with the global players that can help make their ideas a reality.   She is uniquely qualified as someone  with an unusual combination of banking, retail, innovation, brand, and communication skills.

From 2005 to 2012, Deanna worked at Barclays PLC, where she transformed the Global Retail and Business Banking divisions.  Initially, her position was chief executive of U.K. Retail and Business Banking, with 30,000 employees serving 15 million customers through contact centers, online and mobile banking and 1700 branches.  In 2009, she became vice chair of Global Retail Banking, sharing best practices across Europe and Africa. In 2010, she added the role of chief executive of Europe Retail and Business Banking, helping to stabilize the business lines during the Euro crisis. Customer satisfaction improved from last-place among U.K. banks to first-place under her leadership.

Previous to Barclays, Deanna was employed, from 1985 to 2005, at Washington Mutual, Inc., the largest savings and loan institution in the U.S.  She was marketing director and, later, president of Consumer Banking, where she helped transform the lender from a regional to a national player. During her tenure, Washington Mutual, Inc. was named Best Retail Bank in the Americas by Lafferty International and Top 40 Store Concepts in the World by Retail Industry Leaders Association.

In 2007, Deanna was named Britain’s Business Communicator of the Year and in October 2010 was voted American Banker magazine’s Second Most Powerful Woman in Banking. Her previous corporate board experiences include non-executive director roles at Catellus, a leading U.S. development company, and Plum Creek Timber, the largest private landowner in the U.S.  In November 2014, Deanna was voted one of Puget Sound Business Journal’s Women of Influence, an annual award given to women leaders who have an enormous impact on the community.

Her non-executive director board roles include Tesco PLC, where she chairs the remuneration committee,  Tesco Bank, AXA Group, NCR Corporation, and The Joshua Green Corporation.  Additionally,  she is a senior advisor to Bain Consulting, Brooks Running,  Anthemis Group and Finsphere.

Deanna lives in Seattle with her husband and they have two adult children. She graduated with honors from the University of Puget Sound in Washington State; she is past chair of trustees for Puget Sound and a recipient of the Ernest T. Stewart National Award for university volunteers.  She also has attended the Executive Education program of the Kellogg School of Management.

Catch Deanna’s interview with Liz Lumley of Finextra on Breaking Banks– Customer Relations: the good, the bad, and the ugly

Traditional Banks are Doomed: Brett King

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Traditional Banks are Doomed: Brett King


Automation and robots are replacing real human interaction and Millennials don’t care. At least that’s what Brett King, best-selling futurist and creator of Moven, a mobile banking app says.

According to King, any bank or institution that requires a signature at all is in trouble with the younger generation. “All of the basic services [young people] use today simply don’t require a signature for opening an account – Facebook, Google, iTunes, Snapchat, Instagram, Mobile Phone Accounts, etc.” he writes.

Behavior around banking is changing, King tells Yahoo Finance. The way we pay for things and the way we interact with those around us and our money are changing because of a modality shift brought on by the smartphone. He believes that the physical bank branch might soon be gone.

Still, Yahoo Finance editor-in-chief Aaron Task points out, people want to go see and touch their bank and money to know its real. “There is a psychology to this,” says King. People do chose banks based on how close a branch is to their office or home. “The only problem is when you ask people [why they chose a bank] and you see what they’re actually doing, you might find two different things,” he says. People just aren’t visiting bank branches anymore.

“It’s very rare for us to need to visit a bank branch.  We can deposit our checks on our phones.  We can send money electronically instantly,” he says, and while “there is a psychology that if something goes wrong people want to go and speak to someone to get their money,” it’s a hangover from the depression days when people were less trusting of large, faceless institutions.

For Millennials, it’s just about utility, according to King. “It’s about how well it works.  Does it work for my friends and in the social circles that I frequent? Can I get paid?  And can I use it online and in a store?”

Human service used to be a differentiator because it was better, says King, but we’re now realizing that with technologies like IBM’s Watson that a human experience isn’t always better—even in banking.

Customers on average are now visiting banks 85% less than they did in 1995, but for every Starbucks in the U.S., there are nine bank branches, and they cost billions to maintain. Big banks like Lloyds and Citibank are responding by announcing the reduction of branches. Britain’s Standard Chartered announced plans to close 100 branches on Tuesday.

“This doesn’t mean that branches will disappear,” warns King, “but our reliance on them in terms of the relationship and the way we interact with the bank is definitely going to change and minimize.”

See the original article posting at Yahoo Finance 


Learn more about Brett King’s radio show Breaking Banks which is about the massive upheaval facing the banking industry today as a result of loss of trust, rapid consumer behavior shift, massive technological change and increasing government scrutiny.

In 1472 Banco Monte dei Paschi di Siena opened its first branch. Since then “the bank” has been at the center of the way individuals in the community did banking – whether saving money, moving money around or requesting credit. Breaking Banks is a show exploring how banking is rapidly being disrupted and how context and digital are becoming the new drivers of banking experiences.

Will banking start to disappear from a traditional storefront? Is the end-game of technology like mobile and social media just making banking part of everyday experiences, whether that is buying a home, buying a car, traveling, shopping or funding our children’s education? The possibility that banking is no longer a place you go to, but just something that you do has become very real. Tune in for episodes on Demand.

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