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BCMS in the Saudi Arabian Banking Sector (w/ Khaled Altawily)

Posted by presspass on
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Business
BCMS in the Saudi Arabian Banking Sector (w/ Khaled Altawily)

Join me Thursday, February 16/23 at 1pm on the VoiceAmerica Business Channel!

Some might believe that banking and Business Continuity Management Systems (BCMS) would be the same around the globe. Though parts of that might be true, other aspects, perspectives, and methodologies aren’t always the same. I’m joined by award winning BCM expert Khaled Altawily, who talks about BCM in the banking sector of Saudi Arabia.

During the episode, we talk about:

1. Risk tools in Business Continuity Management Systems (BCMS),

2. Risk scales and terminology,

3. Risk and risk Controls,

4. Internal and external partners,

5. The overlap between BCM and various control functions,

6. The maturity of BCMS in the Saudi Arabian banking sector,

7. The challenges with BCM post-COVID19 (Thought on the other side of the world, you’ll find that many of the challenges sound familiar.)…and more.

Khaled does a great job of shining the light on the banking sector in Saudi Arabia, and how it has implemented a successful BCM methodology, especially when he talks about the maturity levels set for the sector. Don’t miss Khaled’s insights. Enjoy!

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The Customer Experience and Business Continuity w/ Charlein Barni

Posted by presspass on
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Business
The Customer Experience and Business Continuity w/ Charlein Barni

Join me Thursday, March 9/23 at 1pm EST on the VoiceAmerica Business Channel!

As a result of COVID, there is allot more talk and interactions between teams – internally and externally – with regards to Business Continuity, Disaster Planning, and the like. But what doesn’t seem to be talked about very much, if at all, is the customer experience, I speak with long-time BCM and customer experience specialist, Charlein Barni, about BCM and the customer experience.

We talk about:

1. Defining what ‘customer experience’ means,

2. Defining exactly who is a customer (more than you might think),

3. Internal and external organizational views and interactions,

4. What org’s sometime get wrong about the customer experience,

5. How important organizational culture is to the customer experience,

6. When an experience ends…,

7. Measuring engagement with customer experiences and how engagement is often misinterpreted,

8. The BCM lifecycle and what it contains,

9. The most important part of the BCM lifecycle when it comes to the customer experience, 10. Measuring customer experiences…and much, much more.

It’s obvious Charlein is passionate about BCM and the customer experience. Don’t miss her insights as she talks about a topic not often broached in BCM. Enjoy!

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Rethinking Org Risk: Lessons Learned Throughout 2020 (Andy Witts)

Posted by rstapholz on
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Business
Rethinking Org Risk: Lessons Learned Throughout 2020 (Andy Witts)

Join me April 7, 2022, 1pm EST!

The last few years have taught us allot about organizational risk, business continuity, and lessons learned. I speak with noted expert Andrew Witts, about the lessons learned during 2020/2021…and perhaps into 2022.

In this episode we talk about:

a) Why do we need to rethink the way we do business continuity?

b) Some of the lessons learned from 2020 (e.g., Loss of Resources, Locations, Staff, Vendor, Applications,

c) “Compound Threats” and what this means,

d) The supply chain,

e) Cyber impacts caused by the pandemic,

f) Human capital impacts, and

g) How risk can help Business Continuity.

Lots of great topics with allot of great insights. Enjoy!

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How to Prepare When You Are Not Expecting

Posted by presspass on
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Variety
How to Prepare When You Are Not Expecting

Join me June 10, 2021 at 9am EST!

What does a Business Continuity Management Systems (BCMS) entail? Join me as I talk with Business Continuity expert Jacopo Capparelli, as he provides insight on what a BCMS program entails. Jacopo will provide some insights on how the ‘Analysis’ phase of the BCMS is often mismanaged and how it can be improved using technology and Artificial Intelligence (AI). We’ll also touch on the key Contingency Resources that all professionals, programs, and plans should address during adverse situations. Jacopo talks about the BCMS program with clear and concise language and shouldn’t be missed by anyone wanting to know more about the BCMS.

Enjoy!

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