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BCMS in the Saudi Arabian Banking Sector (w/ Khaled Altawily)

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Business
BCMS in the Saudi Arabian Banking Sector (w/ Khaled Altawily)

Join me Thursday, February 16/23 at 1pm on the VoiceAmerica Business Channel!

Some might believe that banking and Business Continuity Management Systems (BCMS) would be the same around the globe. Though parts of that might be true, other aspects, perspectives, and methodologies aren’t always the same. I’m joined by award winning BCM expert Khaled Altawily, who talks about BCM in the banking sector of Saudi Arabia.

During the episode, we talk about:

1. Risk tools in Business Continuity Management Systems (BCMS),

2. Risk scales and terminology,

3. Risk and risk Controls,

4. Internal and external partners,

5. The overlap between BCM and various control functions,

6. The maturity of BCMS in the Saudi Arabian banking sector,

7. The challenges with BCM post-COVID19 (Thought on the other side of the world, you’ll find that many of the challenges sound familiar.)…and more.

Khaled does a great job of shining the light on the banking sector in Saudi Arabia, and how it has implemented a successful BCM methodology, especially when he talks about the maturity levels set for the sector. Don’t miss Khaled’s insights. Enjoy!

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The Customer Experience and Business Continuity w/ Charlein Barni

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Business
The Customer Experience and Business Continuity w/ Charlein Barni

Join me Thursday, March 9/23 at 1pm EST on the VoiceAmerica Business Channel!

As a result of COVID, there is allot more talk and interactions between teams – internally and externally – with regards to Business Continuity, Disaster Planning, and the like. But what doesn’t seem to be talked about very much, if at all, is the customer experience, I speak with long-time BCM and customer experience specialist, Charlein Barni, about BCM and the customer experience.

We talk about:

1. Defining what ‘customer experience’ means,

2. Defining exactly who is a customer (more than you might think),

3. Internal and external organizational views and interactions,

4. What org’s sometime get wrong about the customer experience,

5. How important organizational culture is to the customer experience,

6. When an experience ends…,

7. Measuring engagement with customer experiences and how engagement is often misinterpreted,

8. The BCM lifecycle and what it contains,

9. The most important part of the BCM lifecycle when it comes to the customer experience, 10. Measuring customer experiences…and much, much more.

It’s obvious Charlein is passionate about BCM and the customer experience. Don’t miss her insights as she talks about a topic not often broached in BCM. Enjoy!

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Fear and Loathing in the Virtual Office (w/ Andrew Ziegler)

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Business
Fear and Loathing in the Virtual Office (w/ Andrew Ziegler)

Join me Thursday, March 16/23 at 1pm EST on the VoiceAmerica Business Channel!

Virtual or remote working is here to stay, whether anyone likes it or not. In many cases management and employees are seeing the situation from differing perspective, and not really talking about it with each other in a constructive meaningful manner. I talk with recognized risk management and business continuity expert, Andrew Ziegler, as we talk about the fear, the loathing, and confusion over working in – and with – the virtual office.

Andrew touches on:

1. A LinkedIn poll he started that provided some surprising results,

2. Why leadership pushes to have people back in the office,

3. Why employees being hesitant and reluctant to head back to the office,

4. The misconceptions about productivity are wrong,

5. Addressing fear (real and perceived),

6, Empathy, and collaboration…and more.

Don’t miss this timely discussion with Andrew, as he provides some timely insights into the challenges of dealing with a virtual office – the new ‘normal’. Enjoy!

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Friend or Foe: Media Engagement in a Crisis (w/ Mark Harris)

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Business
Friend or Foe: Media Engagement in a Crisis (w/ Mark Harris)

Join me Thursday, April 6/23 at 1pm EST on the VoiceAmerica Business Channel!

During a crisis the media can be your friend or foe, and it comes down to your own actions that will determine which part media will play. I’m joined by established crisis management and crisis communications subject matter expert, Mark Harris.

During Mark’s talk, we touch on:

1. Defining media (it’s more than it used to be…),

2. The spokesperson (who’s good, bad, and who should be waiting in the wings),

3. Training,

4. Messaging,

5. How to get the media on your side,

6. How not to communicate with media,

7. Building a relationship with media,

8. Some key tips on dealing with the media…and much more.

Mark gives some great insights on how to deal with the media to keep them on your side during times of crisis, when you need all the friends you can get during those challenging moments. Don’t miss the great information Mark shares. Enjoy!

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Political Risk Mgmt. and the Global Supply Chain w/ Ralph Kliem

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Business
Political Risk Mgmt. and the Global Supply Chain w/ Ralph Kliem

Join me Nov 3/22 at 1pm EST!

Political Risk and Supply Chain Management are two important topics in today’s world. I talk with the founder of LeanPM LLC and author of “Political Risk Management and the Global Supply Chain”, Ralph Kliem.

In our talk we touch on:

1. Defining Political Risk,

2. Political risk drivers,

3. Key components of managing political risk,

4. The risk register and what information it should contain,

5. The skills and knowledge required to manage political risk,

6. Risk reporting and audit,

7. The Political Risk Management Plan,

8. Political biases in political risks,

9. Monitoring the supply chain and maintaining the risk register,

10. Risk triggers,

11. Identify political risks that can impact you supply chain.

Ralph offers allot of great insights into political risk, and by understanding and monitoring political risk, you can help manage your supply chain. A great discussion you won’t want to miss. Enjoy!

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How Supply Chains Contribute Successful BCM, Risk, & Crisis Mgmt.

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Business
How Supply Chains Contribute Successful BCM, Risk, & Crisis Mgmt.

Join me Oct 13/22 at 1pm EST on the VA Business Channel!

The success of Business Continuity, Risk Management, and Crisis Management, can be aided in part by having strong Supply Chain Management practices. I speak with Supply Chain and Business Continuity expert Kush Srivastava.

We talk about:

1. Domains and Common Elements,

2. The opportunities to leverage from the various domains,

3. The congruence analyzed,

4. The rolling impact of Supply Chain Management,

5. How SCRM aids in better BCPs, Crisis Mgmt., and Response & Recovery,

6. Mapping the Supply Chain,

7. Becoming a preferred customer,

8. De-clustering,

9. Flexibility in the Supply Chain.

It’s an interesting discussion that helps us understand how these four areas can work together to contribute to resilience, and realize that Supply Chain Management can be a silent lifeline for the success of each program.

Enjoy!

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Embedding Business Continuity / Resilience into your Organization

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Business
Embedding Business Continuity / Resilience into your Organization

Join me August 18/22 at 1pm EST!

Embedding Business Continuity and Resilience into an organization can seem a daunting task. I I talk with BC and Resilience specialist Gary Stevenson about how we can do this and what we should consider.

We discuss:

1. Define the term embedding,

2. The importance of awareness and the different levels of awareness required,

3. Steven’s personal experiences with embedding BC in his organization (the good and the bad),

4. Recommendations for getting an embedding initiative started,

5. How to be flexible with your approach to embedding BC, and

6. The challenges, and how to overcome them.

A great conversation with Gary, who helps us better understand how to embed BC into our organizations for success. Enjoy!

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Knowledge Management in Business Continuity for True Resilience

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Business
Knowledge Management in Business Continuity for True Resilience

Join me August 11, 2022 at 1pm EST!

The use of Knowledge Management (KM) within the Business Continuity industry can help organizations with their goal of becoming more resilience. I talk with Knowledge Management (KM) specialist, Vanessa Thurlwell, who will help us understand what Knowledge Management is and the considerations for implementing a successful KM program.

We talk about:

1. Principles of resilience (A Resilient Organization, Indicators of Resilience),

2. An overview of Knowledge Management (Explicit Knowledge vs Tacit Knowledge, Knowledge Hierarchy, KM Program components (People, Processes, Tech, Structures, Culture),

3. Steps to Implementation,

4. Linking Knowledge Management principles with Business Continuity Management (Identify, Assess, Develop, Track),

5. The importance of organizational learning, and

6. Success factors for true resilience.

Knowledge Management isn’t a well-understood discipline, but Vanessa does a great job of displaying how much it can help our organizations when trying to become more resilient. Don’t miss it!

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Is Bus. Continuity Really Becoming More Strategic? (w/ Luke Bird)

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Business
Is Bus. Continuity Really Becoming More Strategic? (w/ Luke Bird)

Join me June 16, 2022 at 1pm EST! (Business Channel)

Business Continuity – is it strategic? That’s the question award-winning and globally recognized BCM industry professional, Luke Bird, asks in the recently published article “Is Business Continuity Really Becoming More Strategic”? Luke talks about the difference between strategic thinkers, and the traditional approach of being a ‘doer’.

In this episode we talk about:

a) Is Business Continuity becoming more strategic?

b) The difference between strategic and tactical thinking/acting

c) Strategic skills

d) A BCM voice at the boardroom table (Getting a voice heard, and how it usually ends up unfolding)

e) Aligning activities to Leadership (Mission, Vision, Values)

f) The BCI Global Report – The Future of Business Continuity (the report that started Luke’s Strategic’ line of thinking), and

g) What BCM professionals can do to start thinking strategically.

In the final segment, we touch on a subject important to Luke – Mental Health and Wellbeing. Luke inspires us to help bring this topic front and centre in the BCM/Resilience industry, as more and more professionals succumb to burnout and mental health challenges. He asks the question: ‘What do you do when the BCM/DR/Resilience professional can’t go on?”

It’s an enjoyable discussion with a great colleague. Enjoy!

Luke Bird Contact Information: resiliencerewire@gmail.com

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Supply Chain Mgmt & BC: Lessons Learned from Philippine MSMEs

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Business
Supply Chain Mgmt & BC: Lessons Learned from Philippine MSMEs

Join me April 14, 2022 at 1pm EST on the Business Channel!

The COVID pandemic impacted everyone around the globe. No country or business has escaped its wrath. I speak with University Extension Specialist of the University of the Philippines Institute for Small-Scale Industries (UP ISSI), Joanna Rose Laddaran, who discusses ‘Inclusivity in Business Continuity and Supply Chain Resilience: Lessons from Philippine MSMEs’.

Joanna talk about:

1. Inclusivity in business

2. The definition of MSME (Micro, Small, Medium businesses)

3. Define the ECQ program and the impacts upon implementation

4. Philippine supply chain disruptions with a couple of case studies

5. Financial resources available to MSMEs for Post-Disaster Recovery

6. How to help MSMEs recovery from the effects of the COVID Pandemic

7. The meaning of HANDA and how promoting it has helped MSMEs

8. The lessons learned from promoting BCP amongst MSMEs

9. Strengthening partnerships and collaboration…and lots more.

We often hear about what’s happening in Europe, or North America. This episode sheds some light on activities and the lessons learned from the Philippines.

Enjoy!

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