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Managing Stakeholder Comms During a Cyber Crisis

Posted by Felix Assivo on
0
Business
Managing Stakeholder Comms During a Cyber Crisis

Join me July 7/22 at 1pm EST on the VA Business Channel!

Managing communications during a crisis can be tough, but it’s even harder if you don’t know who your stakeholders are. I’m joined by Crisis Management expert Caroline Spaniel, who will help us understand how to identify our stakeholder and stakeholder groups, and how we need to communicate with them.

We touch on:

1. Defining a stakeholder,

2. Why quick ownership of a cyber event is important,

3. Who owns a cyber incident,

4. Why empathy is important during an incident,

5. Why we should pay attention to what stakeholders think, say, and react,

6. Various impacts upon stakeholders,

7. Situational awareness,

8. How to identify our stakeholders (5 steps),

9. Stakeholder mapping,

10. Stakeholders vs shareholders,

11. Modes of communication, and

12. What types of communication we should leverage.

Cyber crises are happening every day and knowing how to communicate with stakeholders is key. Don’t miss the valuable information Caroline shares.

Enjoy!

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Crisis Leadership and Crisis Management w/ Oliver Schmidt

Posted by Felix Assivo on
0
Business
Crisis Leadership and Crisis Management w/ Oliver Schmidt

Join me Oct 20/22 at 1pm EST!

Due to the COVID10 global pandemic, Crisis Management and Crisis Leadership have have changed, but become more important than ever. I speak with recognized Crisis Leadership expert Oliver S. Schmidt, as we talk about:

1. Defining a crisis, and the difference to a disaster,

2. The 3 phases of Crisis Management,

3. Partnerships that help ‘Contain & Control’ a crisis,

4. Ongoing Lessons Learned and Evaluation,

5. How did COVID changed Crisis Mgmt. and Leadership,

6. The functional areas that need to work together during a crisis,

7. Performing Impact Assessments,

8. Employees and COVID Impacts,

9. The Key Message Triangle and Communications,

10. Decision-Making.

It’s clear that Oliver is very passionate about Crisis Leadership and Management, and it comes across during our discussion. Don’t miss his great insights.

Enjoy!

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Guiding Leaders Through the Worst Days of the Business Lives

Posted by Felix Assivo on
0
Business
Guiding Leaders Through the Worst Days of the Business Lives

Join me June 2, 2022 at 1pm EST on the Business Channel!

Being a corporate business leader can be tough. “Mishandled crises can devastate businesses, lives and livelihoods” (Hemus, 2020) I talk with internationally recognized crisis leadership expert and author, Jonathan Hemus, as we talk about what good leaders need to understand, know, and react, when disasters and crises strike.

We talk about:

1. The challenging risk landscape (health, economies…)

2. Securing executive buy-in

3. What organizations need have – and do – pre-crisis?

4. How to create a Crisis-Resilient Culture

5. The common flaws in crisis response

6. The golden rules for a successful crisis response

7. Michael McCain’s response to the Maple Leaf food crisis, and more.

It’s an informative discussion about a serious subject, and yet very open and accessible to people that might not be fully versed on crisis leadership. We might even have a comment or two about Aston Villa. Enjoy!

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The 7 R’s of Business Continuity and Disaster Planning

Posted by Editor on
0
Variety
The 7 R’s of Business Continuity and Disaster Planning

Quite often when Business Continuity and Disaster Recovery practitioners try to convey the various aspects of a Business Continuity Management (BCM) or Disaster Recovery (DR) program, we miss the mark. We use our own language to convey messages and processes that aren’t in others’ diction. This episode will describe 7 terms that start with “R” that a practitioner can use to help describe to executives or non-BCM/DR practitioners what a BCM/DR program is all about and what each phase of the program contains. The 7 R’s will help anyone understand what a BCM/DR program is all about. We’ll even touch on a bonus 8th R – something everyone would be sure to enjoy.

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Building Your Brand Culture From The Inside Out

Posted by Editor on
0
Business
Building Your Brand Culture From The Inside Out

Join the hosts of the VoiceAmerica show, The Brand Ambassadors, this Friday at 6 am PST for their latest tips on building corporate culture. Andrew Barlow of Overflow Communications will join Merritt Hamilton Allen and Gary Potterfield to tell our listeners how to imprint their brand on their corporate culture. Brands begin from the inside out – your employees have to know the culture and brand values to relay them to you customers. Andrew, Merritt and Gary will share tips and techniques to make your employees feel part of the team and to serve as your best possible brand ambassadors.

Andrew Barlow has spent his career quietly helping leaders sound their best. Leaders ranging from Navy battlegroup commanders and bank presidents to hospital CEOs and the top elected officials in Texas have benefited from his unmatched writing talent, intuitive communications skills and dry sense of humor. During his career, he served his country as an officer in the U.S. Navy (including a wartime Tomahawk-firing deployment), an associate pastor at a startup church he helped grow from 150 to 3,000 in Sunday attendance, speechwriter to the Texas Governor, Lieutenant Governor and other elected officials and founder of his own communications firm. At every stop, he has found the creative way to tell a story, change perspectives and precipitate effective action. Andrew focuses on creative approaches to effective communication: challenging norms, identifying opportunities and keeping our company and clients thinking big on the way to powerful results.

Merritt Hamilton Allen believes that every employee in every business can help promote that business. Merritt has leveraged unique stories and perspectives to persuade and inform those around her. She turned this personal brand into the company Vox Optima in 2005, and has since been awarded over $25 million in PR contracts. Vox Optima’s public relations clients include multi-billion-dollar organizations, start-ups, and everyone in between.

Merritt grew up in Silver City, New Mexico, where she got her first job in radio at age 13. She attended the University of Notre Dame on NROTC and National Merit scholarships. After graduation she served as a Navy public affairs officer for eight years, and led the Navy’s communication strategy for environmental, personnel, medical, and acquisition issues. Merritt is a disabled veteran.

Vox Optima closed its first year with a $1 million task order from the U.S. Navy. Vox Optima currently has 15 employees, offices in Albuquerque and the DC Metro area and its client roster includes NATO, the U.S. Navy, the Department of Defense, the Department of State, BAE Systems, the Census Bureau and several national trade associations

Merritt was honored as a Woman of Influence by NM Business Weekly in 2012. She was named the top-performing media and marketing CEO in New Mexico in 2013 by Albuquerque Business First. Vox Optima has been listed in the top five PR firms by revenue in the state for the last four years.

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