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Business – Its An Ever Moving Story! What Makes a Great Customer Experience? By Marcia Zidle

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Business
Business – Its An Ever Moving Story! What Makes a Great Customer Experience? By Marcia Zidle

Business – like life is always changing. When your business is dealing with customers’ life changes, for example moving them from one place to another whether it’s across town or across the world, you need to keep a cool head, a caring heart and project management hands.

My guest on this episode of The Business Edge is Francey Beall, one of the owners of Fantastic Moves. Francey knows each customer’s move represents a significant transition in their life. She tells how she and her management team have built a culture that truly cares about the customer’s experience. Here moto is Happy Employees = Satisfied Customers….but really we want them to say it was Fantastic …not just satisfied.

Listen to this podcast and learn: How her motto is translated daily in doing business the “fantastic” way;why marketplace changes lead to the rebranding of their business that was doing well; their hiring method: Selecting employees who are both skilled and have the right attitude; the way to build a culture that truly cares about the customer’s experience: I can attest to that because I was a recent customer; and how the three owners work as a team aligning priorities and responsibilities which results in a better work environment and a better bottom line.

The key take away: Take care of the employee who will take care of the customer. Make sure employees are in positive frame of mind especially if they are the interface between the customer and the company. If a valued employee comes in worried about a water bill that’s due today and they don’t have the money, pay it for them. Discuss later how they may pay you back. What you want is an employee who is totally focused on satisfying the customer not on his or her problems

Tips For Driving Ridiculously Good Strategy Execution

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Business
Tips For Driving Ridiculously Good Strategy Execution

joe f clark

Why do your customers buy from you versus the competition? How confident are you that your executive team would answer that question the same way? How about your managers and your staff?

Joe F. Clark, a strategy execution consultant, will explore the fundamental business question, “ What business are we in to satisfy the customers we want” and how it drives decision-making, collaboration, employee engagement, and just about everything else in your organization. He also gives insights the most important skills for CEO’s to have to be successful in a very changing economic landscape.

Joe has over 18 years of strategic planning, operational management, and entrepreneurial experience and is highly sought-after by board directors, executives, and managers from mid-cap businesses to the Global 500 enterprise. He has co-created the Keys to Strategy Execution™ model that has helped thousands of managers across dozens of organizations execute strategy and create competitive advantage. Listen to Joe on The Business Edge

The Business Edge with Marcia Zidle, your Smart Moves Coach, delivers practical advice to help business leaders take the growing pains out of growth. Are you facing overwhelming demands on your time? Are costly mistakes eating into your profits? Are you facing increased expectations from customers and clients and the need to strike a better balance in your life? Now’s the time to stop spending your energy managing problems and start doing your real work: growing your business to the next level and beyond. Learn to create a growth agenda to get your business on the right track and keep it there. Rev up your growth engine with exceptional talent. Develop the right kind of leadership to move it forward fast. Start by tuning in to The Business Edge, airing live every Wednesday at 11 AM Pacific Time.

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