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Reconnecting Workspaces w/ Jennifer J Britton

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Reconnecting Workspaces w/ Jennifer J Britton

Join me Thursday, February 9/23 at 1pm EST on the VoiceAmerica Business Channel!

The workspace is changing, and the pandemic put that change into ‘hear gear’. I talk with recognized expert in the area of Group and Team Coaching, and author or “Reconnecting Workspaces”, Jennifer J. Britton.

We talk about:

1. The differing roles of a leader and team member,

2. Groups vs teams,

3. Company culture and how it influences teams etc. (you’ll notice I get really into this topic),

4. The TRIAD of Trust, Safety, and Connection, and how it impacts the workspace,

5. Leadership,

6. Conflict and its causes (Yes, it still happens in the virtual world),

7. How to address conflict.

Jennifer provides some insights on a very timely and current subject, which is impacted people around the globe. With so many people working remotely it’s necessary for us to reconnect our workspaces, and Jennifer does a great job of helping to understand some of the ways we can do this right…and what might be causing us to look at it incorrectly. Enjoy!

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Fear and Loathing in the Virtual Office (w/ Andrew Ziegler)

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Fear and Loathing in the Virtual Office (w/ Andrew Ziegler)

Join me Thursday, March 16/23 at 1pm EST on the VoiceAmerica Business Channel!

Virtual or remote working is here to stay, whether anyone likes it or not. In many cases management and employees are seeing the situation from differing perspective, and not really talking about it with each other in a constructive meaningful manner. I talk with recognized risk management and business continuity expert, Andrew Ziegler, as we talk about the fear, the loathing, and confusion over working in – and with – the virtual office.

Andrew touches on:

1. A LinkedIn poll he started that provided some surprising results,

2. Why leadership pushes to have people back in the office,

3. Why employees being hesitant and reluctant to head back to the office,

4. The misconceptions about productivity are wrong,

5. Addressing fear (real and perceived),

6, Empathy, and collaboration…and more.

Don’t miss this timely discussion with Andrew, as he provides some timely insights into the challenges of dealing with a virtual office – the new ‘normal’. Enjoy!

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Friend or Foe: Media Engagement in a Crisis (w/ Mark Harris)

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Friend or Foe: Media Engagement in a Crisis (w/ Mark Harris)

Join me Thursday, April 6/23 at 1pm EST on the VoiceAmerica Business Channel!

During a crisis the media can be your friend or foe, and it comes down to your own actions that will determine which part media will play. I’m joined by established crisis management and crisis communications subject matter expert, Mark Harris.

During Mark’s talk, we touch on:

1. Defining media (it’s more than it used to be…),

2. The spokesperson (who’s good, bad, and who should be waiting in the wings),

3. Training,

4. Messaging,

5. How to get the media on your side,

6. How not to communicate with media,

7. Building a relationship with media,

8. Some key tips on dealing with the media…and much more.

Mark gives some great insights on how to deal with the media to keep them on your side during times of crisis, when you need all the friends you can get during those challenging moments. Don’t miss the great information Mark shares. Enjoy!

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Management Lessons from the Great Explorers w/ Ralph Kliem

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Management Lessons from the Great Explorers w/ Ralph Kliem

Join me Thursday, January 12/23 at 1pm EST on the VoiceAmerica Business Channel.
What does Lewis & Clarke, Marco Polo, Christopher Columbus, Jacques Cartier and many other explorers had in common? They are all great examples of key management and leadership concepts that many people and organizations struggle with today. I speak with Project Management and Business Continuity expert, Ralph L. Kliem about his new book ‘Management Lessons from the Great Explorers’.
We touch on:
1. Strong sponsors,
2. Risk Management,
3. Data and information,
4. Adaptation,
5. Stakeholder Management, and
6. The willingness to say no.
It’s a fascinating new way of looking at some of today’s key issues – by looking at the past. If we don’t learn from those that came before, we won’t be able to manage today. It’s a great chat you won’t want to miss.
Enjoy!

Learning Management and the Use O.I.L.L. w/ Christine Miller

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Learning Management and the Use O.I.L.L. w/ Christine Miller

Join me Thursday, February 2/23 at 1pm EST on the VoiceAmerica Business Channel!

To improve and move forward, we have to learn from our mistakes. All too often, we don’t learn from the lessons as they present themselves. I speak with internationally recognized Crisis Management, Emergency Management, and Busine Continuity expert, Christine Miller about Learning Management.

Chris offers allot of helpful information including:

1. How to plan for a lesson learned workshop/meeting,

2. Participants (it’s more than you might think),

3. Follow-up,

4. Strong – and courageous – leadership,

5. What the acronym O.I.L.L. means and how it helps Lessons Learned,

6. Successes with O.I.L.L. in Eswatini,

7. Tips for starting a Lessons Learned initiative,

8. Who benefits from OILL and Lessons Learned in Emergency Management.

Chris shares allot of information, including allot of her own personal work experiences. Many talk about Lessons Learned, but Chris goes a little bit deeper into the subject than most. Enjoy!

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Building Emotional Resilience for Crisis Situations w/ Dr. Liz Royle

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Business
Building Emotional Resilience for Crisis Situations w/ Dr. Liz Royle

Join Me Thursday, April 20/23 at 1pm on the VoiceAmerica Business Channel!

Many organizations face challenges when it comes to applying creating emotional resilience for crisis situations. I speak with a founding member of the UK Psychological Trauma Society, internationally published author, Dr. Liz Royle.

Dr. Royle talks to us about:

1. People before ‘the plan’,

2. People and trauma,

3. Fears,

4. The 3 R’s (Resistance, Resilience, Recovery),

5. Crisis Team membership,

6. ‘The Ripple Effect’,

7. Areas of Risk…and lots more.

Dr Royle provides allot of insight into how we can create emotional resilience by creating and utilizing some innovative human recovery processes during crisis situations. Some may believe having a disaster response plan is enough, but there’s a human aspect that doesn’t seem to get enough attention. Dr. Royle sheds light on what’s missing and how we can address it. Enjoy!

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Handling Communications During a Crisis w/ Sheena Thomson

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Business
Handling Communications During a Crisis w/ Sheena Thomson

Join me Thursday, April 13/23 at 1pm EST on the VoiceAmerica Business Channel!

Handling communications during a crisis can be a challenge for most organizations. I’m joined by internationally recognized risk and crisis communications professional, Sheena Thomson.

During our talk we touch on:

1. Identifying and defining a stakeholder,

2. Stakeholder management,

3. Preparing communications,

4. Using legal in communication,

5. Winning (or loosing) the social media war,

6. The spokesperson,

7. Do’s and don’ts of communications,

8. Messaging (and staying on that message), and

9. Crisis communication tips.

Sheena provides some great insights on how to develop, implement, and manage a successful crisis communications strategy – prior to a crisis and during a crisis. Don’t miss what Sheena has to share. Enjoy!

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The Latest Top 10 Interviews on Innovating Leadership, Co-creating Our Future

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Business
The Latest Top 10 Interviews on Innovating Leadership, Co-creating Our Future

We at the Innovative Leadership Institute want to take a moment to recap what interviews have stood out to our listeners.

We also want to extend a big THANK YOU to every subscriber of this newsletter for trusting us with your time and helping to grow this newsletter to over 84,000 subscribers in less than 20 months.

Our passion is to bring you thought leaders in the area of leadership, to share an article written by those who have looked at a situation differently, solved a problem others face as well, researched and analyzed a facet of leadership, or gave us something to contemplate.  We strive to bring you timely interviews by these same people so you can hear their thoughts on leadership and provide you the opportunity to learn from others, implement new ideas, and upskill your leadership.

Today’s article is a countdown list of the top 10 most listened to shows in the past 12 months.  Links to each of the shows are included for ease in accessing this valuable content.  The links direct you to the Voice America platform but any of the shows can be accessed via iTunes, TuneIn, Stitcher, Spotify, Amazon Music, Audible,  iHeartRADIO, and NPR One.  Stay up-to-date on new shows airing by following the Innovative Leadership Institute LinkedIn.

10. Finding Meaning, Joy, and Purpose in What You Do (9/7/21) with Paul Gibbons, an academic advisor to Deloitte’s Human Capital practice.

Conversations about meaning and purpose at work are very old and very new. Spirituality proves a lens for those discussions. Workplace spirituality helps us understand issues such as fulfillment, engagement, purpose, leadership, and more. However, it also increases worries about values conflicts and how well organizations handle that. Paul Gibbons joins me today to discuss the spirituality of work and leadership for leaders and organizations.

9. Mental Toughness: How to Embrace Stress for Greater Success (7/6/2021) with Colonel Deb Lewis, a retired Army Colonel, a West Point graduate, and a Harvard MBA.

Women (and men) face unhealthy stress and anxiety daily – it’s a wonder they’re still standing. Too few of us have stress tools powerful enough to put stress to work for us so we can enjoy the journey. Once you’ve learned how to be mentally tough, you will use stress to your advantage. It becomes your superpower! Colonel Deb Lewis joins the show to share her experiences and how you can learn to effectively use stress to your advantage.

8. Sponsorship and Being Sponsored (8/17/2021)with Ricky Robinson and Keith Powell, both of C-Crets, a career advice platform offering career coaching services, online courses, and topical content through blogs and a podcast.

The leadership journey can be a challenging one with unseen challenges that ruin reputations. Skilled people can be left wondering what went wrong if they don’t have effective sponsorship. These challenges are even more pronounced for underrepresented people in leadership roles. Ricky Robinson and Keith Powell of C-Certs will talk about the importance of having a sponsor and of being sponsor-ready.

7. Management Vs. Leadership: How Coaching Skills Make a Difference (5/25/2021) with Jonathan Reitz, an executive coach and CoachNet FLUXIFY’s Director for Training/CEO.

Coaching skills are not just for the life coach or the executive coach, they are every leader’s secret weapon. Managers can become the leaders that are needed when they understand how to use coaching skills that put the development of their team as the top priority and multiply their impact. Want to move from managing your team to leading your team? Coaching skills are the key. Jonathan Reitz joins Maureen to share how managers can move toward leading by learning some simple coaching behaviors.

6. The Science Behind Our Yes! (9/28/21) with Jim Ritchie-Dunham, president of the Institute for Strategic Clarity, an adjunct professor of business economics at the ITAM Business School, an adjunct lecturer on sustainability leadership at Harvard, and president of the Academy for Self-discovery Leadership, a private operating foundation.

You have a Yes! that aligns your purpose and unique contributions with the impact you can generate and the experience you can have, which is yours to choose. Your Yes! always generates net-positive value and your No! always generates net-negative value—your choice. Jim Ritchie-Dunham joins Maureen to explain the science behind our Yes!

5. Essential Skills for Success No One Taught You (10/19/21) with Mark Herschberg, author and instructor at MIT.

Networking, negotiating, communicating, leading, career planning—all skills critical to your career success. But did anyone ever teach you these skills? Mark Herschberg, author and instructor at MIT, joins Maureen to discuss his book “The Career Toolkit: Essential Skills for Success That No One Taught You.” He will share practical ideas from his book and his thoughts on leadership that will help you master these vital skills.

4. Red Roof Revisioning the Future (12/21/21) with Red Roof President George Limbert.

Red Roof is evolving under the leadership of their new President, George Limbert. George and his team have updated their vision to reflect our post-covid era that embraces the community and employees and creates an exceptional customer experience across all Red Roof branded properties. George talks about the bold steps they are taking now to bring this vision into reality. This interview is the first in a series of Red Roof’s re-imagining and evolution.

3. The Science of Dream Teams (9/14/2021) with Mike Zani, author and CEO of The Predictive Index, a talent optimization platform that uses over 60 years of proven science and software to help businesses design high-performing teams and cultures.

Sophisticated assessments, data, and software are giving CEOs and managers within any organization or industry detailed insights into human behavior. As CEO of The Predictive Index, Mike Zani has witnessed firsthand how the application of data and science can impact, and completely change, the way we function in our professional lives. In his new book, THE SCIENCE OF DREAM TEAMS: How Talent Optimization Can Drive Engagement, Productivity, and Happiness, Zani details a data-driven approach to talent strategy that makes hiring, motivating, and managing people more efficient and effective than ever. Mike joins the show to share his research on how to build a dream team.

2. Flex: The Art and Science (9/21/2021) with Jeffrey Hull, author and CEO of Leadershift, Inc., a leadership development consultancy based in New York City.

In the past, to move up the corporate ladder and succeed at the top, you simply had to set goals, motivate the troops, delegate to underlings, and groom a successor. Now, if they are leading a team, chances are that they are managing a kaleidoscope of people from a variety of cultures, across a range of ages, all of whom are wired together 24/7. These changing demographics and structures have led to a seismic shift in terms of the tools needed to successfully manage and grow within a company: charisma and strategic thinking abilities now matter less than qualities such as vulnerability and relatability. Jeffrey Hull joins the show to discuss the research he has done on the art and science of leadership in a changing world that is featured in his book, Flex.

1. The Power and Promise of Generation Z (10/5/2021) with Anne Marie Hayek, a cultural consultant, generational expert, and social agitator who deeply understands society’s evolutions. She founded and leads two companies, Global Mosaic and ZSpeak, with a passion for navigating the cultural movements shaping our world.

AnneMarie Hayek joins Maureen to share about her new book, Generation We. In this book, she joins forces with thousands of Zs to tell their powerful story—one that impacts all of us. From new ideas on capitalism, politics, and climate change to education, gender, race, and work, AnneMarie explains how Gen Z thinks, what they envision, and why we should be hopeful. Zs are not naïve idealists. They’re hardened realists with a bold vision for how we can transition, re-create, and progress. Generation We is your invitation to see the future they will create as it’s unfolding.

To become a more innovative leader, you can begin by taking our free leadership assessments and then enrolling in our online leadership development program.

Check out the companion interview and past episodes of Innovating Leadership, Co-creating Our Future, via iTunesTuneInStitcherSpotifyAmazon MusicAudible,  iHeartRADIO, and NPR One.  Stay up-to-date on new shows airing by following the Innovative Leadership Institute LinkedIn.

Photo by Jonathan Farber on Unsplash

Leadership in Times of Instability

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Leadership in Times of Instability

This week’s article is by Greg Moran, a C-level digital, strategy and change leadership executive with extensive global operations experience.  It is a companion to his interview on Innovating Leadership, Co-creating Our Future titled Adapting Your Leadership Skills for Uncertainty that aired on Tuesday, May 3rd, 2022.

It’s always fun to start a blog by stating the obvious. We live in uncertain times. While this is always true, the number of variables on the move and the amplitude of that change can vary a lot and when there is enough change going on, the situation can become unstable. Instability has an insidious way of leading to more instability, unless action is taken to re-stabilize the situation, or at least your place in it.

So why state the obvious? The context for the associated podcast was specifically looking at the role of leadership in times of instability. What changes and what does not change? The answers can appear counter-intuitive, but are essential and become more so as the volatility increases.

To begin, I’m reminded of a native American teaching story (hard to prove, but fits my narrative well) that I first heard from David Whyte. The premise of the story is to teach a young person what to do when they are lost in the forest. The story opens thus: “Stand still. The trees ahead and the bushes beside you are not lost. Wherever you are is called Here, and you must treat it as a powerful stranger…”. The story goes on to provide guidance as to how to recognize what is around you so that you can orient yourself and finishes with the following wonderful declarative: “The forest knows where you are. You must let it find you.”

The essence of our conversation was how to lead in high change environments. While there is more to the story, we focused in on a couple of key elements:

  • Despite the pressure on your schedule as a leader, tumultuous times require an increased level of empathy for your team. I believe that to lead effectively, you have to sincerely love and wish to serve those you lead. They need your comfort, coaching and care when times are rough.
  • When the going gets tough, the temptation is to abandon discipline and act fast/go with your gut. While that may need to happen in extreme situations (think crisis), it rarely serves well when you are facing adversity (not a crisis). Rely on thoughtful tools that help you make great decisions and be more disciplined than ever – measure twice and cut once.
  • Rely on the principles of strategy and leadership that you already ascribe to. Rules of strategy are way more like physics than most people like to admit. As Porter outlines in his seminal piece “What is Strategy?”, multiple strategies can work, but you can’t mix and match them or you get mush.
  • Pay attention to team dynamics – how you work together is more critical than ever in bumpy times. Maximize team function vs. taking a scarcity mentality and trying to prove others wrong.
  • Make small adjustments frequently. When the game is changing fast, you need to adjust how you are playing the game much more frequently than you would otherwise. Perhaps a weekly cadence makes more sense than a monthly one.

The underlying assumption of this conversation is that the fundamental tenets of leadership do not change, but the mindset and practices of leadership may need to change to better meet the moment. This adaptation of technique doesn’t have to, nor should it, replace the principles that you’ve built your leadership identity around. What you must do to be effective will necessary change with the zeitgeist. There are many examples of this that we walk through in our dialogue, so if this topic piques your interest, take a listen!

To become a more innovative leader, you can begin by taking our free leadership assessments and then enrolling in our online leadership development program.

Check out the companion interview and past episodes of Innovating Leadership, Co-creating Our Future, via iTunesTuneInStitcherSpotifyAmazon MusicAudible,  iHeartRADIO, and NPR One.  Stay up-to-date on new shows airing by following the Innovative Leadership Institute LinkedIn.

About the Author

Greg Moran is a C-level digital, strategy and change leadership executive with extensive global operations experience. He led corporate strategy for Ford and designed the plan that Alan Mullaly used to turn around the company. Greg held C-level IT positions in app dev, infrastructure and core banking applications at Ford, Nationwide Insurance and Bank One/JPMC, respectively. He began his career in consulting with Arthur Andersen Accenture, working across industries with 100 companies over the course of a decade. He is passionate about leadership and culture and teaches part-time on the topic at Ohio University.

Photo by Zach Lezniewicz on Unsplash

Bringing Your Full Self to Work

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Bringing Your Full Self to Work

This week we continue the Connex Executive Insights Series, produced in collaboration with Connex Partners, an invitation-only executive network that brings industry leaders together from the worlds of HR and Healthcare.

Connex Members are part of a cutting-edge community, finding actionable solutions to their most pressing business challenges via high-value peer exchanges and curated resources including tools, platforms, partners and c-suite networking opportunities.

Executive Insights Series features highly respected and engaging guests who share novel ideas and practices related to the latest leadership topics.

This week’s article features the work of Dawn Foods to have an open and inclusive workplace culture.  It is a companion to Jason Lioy‘s interview on Innovating Leadership, Co-creating Our Future titled Cultivating Empathy Through Authenticity that aired on Tuesday, April 26th, 2022.

It’s staggering to think about just how much time an average adult devotes to work, especially in recent years. Between labor shortages, business model changes, and the ever-present nagging emails so easily accessed by our mobile devices or in our home offices, the reality is that the 40-hour workweek is a pipe dream for most. It’s no wonder, then, why our collective consciousness has been pulled towards the importance of DE&I in the workplace – if we’re to give so much of ourselves to our jobs, then we (rightfully) expect it to be done in a welcoming, warm, and safe environment where we don’t feel the need to hide who we are or the unique perspectives we bring to the table. Maureen Metcalf had an opportunity to explore that concept with Jason Lioy – Chief People Officer at Dawn Foods – as part of the ongoing Connex Executive Insights Series to learn how they’re approaching employee engagement through a DE&I lens.

Dawn Foods is a global leader in bakery manufacturing and ingredients distribution and partners with bakers, retailers, and wholesalers to deliver the ingredients, expertise and inspiration to help them grow their business – a complex process that has more than 4,000 team members servicing 100 countries around the globe. . Despite that, they’ve never lost focus of their core values or rich company culture, both of which are heavily influenced by their family-owned status. They aim to provide that warm, familial atmosphere, cultivating a psychologically safe environment where team members feel they belong, are valued, and most importantly, are respected. That work recently was highlighted in a push for individuals to bring their whole selves to work through Dawn’s internal “I AM” campaign.

In 2021 for Global Diversity Awareness Month, Dawn wanted to celebrate the differences of its team and what makes the team who they are. The ‘I Am’ campaign was simple, it asked people to share something about themselves that might not have been known to the rest of the team. The campaign began with a handful of courageous pioneers, senior leaders, and C-suite executives posting self-made signs on Dawn’s internal social network, Workplace .,  All beginning with “I AM”, they shed light on those elements that strongly guided their behaviors, mindsets, and actions as they navigate the workplace: I AM “a single mother”, or “living with ADHD”, or “the first college grad in my family”.

The campaign connected team members around the world, opened up new conversations, and most of all, it was empowering. The campaign immediately received a wave of attention and engagement from team members, each broadcasting pieces of their own stories to their colleagues. The message from Dawn was loud and clear: you can be your authentic self at work and don’t have to code-switch, because it’s the uniquifies underpinning who you are that drive the business. Doing so required immense trust, and by having leaders express their vulnerability first, Dawn was able to create the kind of powerful groundswell that helps define company culture.

A Better Employee Experience

The benefits of the campaign from a DE&I perspective were readily apparent, as it spoke directly to the chief barriers of inclusivity and belonging. However, it also assisted Dawn in their ongoing process of reimagining and strengthening their team member experience. The pandemic forced their corporate team members into home offices for the first time, and while communication and engagement were key foci for their frontline teams, those at-home team members were experiencing a unique and unprecedented kind of isolation. Dawn trusted team members to handle their tasks and do them well and made a point to increase the frequency and quality of personal check-ins and team-based connections. They had leaders stress the importance of personal wellbeing, living that ideology by reminding their reports that they’d be there to support and listen. Their work to develop and execute the “I AM” campaign was a valuable extension of that vulnerability, encouraging team members to be comfortable with one another and seek out all the benefits of psychologically safe, open dialogue with peers.

The same ethos of meeting team members where they have also been reflected in Dawn’s revamped talent practices. Difficulty in recruiting and the prevalence of remote – and now hybrid – work led to a widening of candidate pools into geographies that weren’t previously considered. Dawn also invested in robust virtual onboarding, brand videos, and collaboration tools. From day one, team members are supported, engaged with the business and its values, and connected with others while being accepted for who they really are.

Empowering Leadership

To maintain that environment, Dawn has also recalibrated their leadership skillsets. Soft skills have always been critical, but our “new normal” has put an outsized focus on empathy, and that’s doubly true for any organization trying to signal to employees that it’s okay to be themselves. Dawn is encouraging leaders to practice active listening and make a genuine attempt to understand the unique, individual contexts behind interactions with team members; requiring that they be authentic and honest themselves. In conjunction with resilience and courage, these skills form the core toolkit for meaningfully engaging their team members and actually executing on their promise of a welcoming atmosphere. That, in turn, feeds retention, giving teams the long-term stability needed to drive business performance and bring the full weight of their diverse perspectives to bear – the real goal of any DE&I program.

To become a more innovative leader, you can begin by taking our free leadership assessments and then enrolling in our online leadership development program.

Check out the companion interview and past episodes of Innovating Leadership, Co-creating Our Future, via iTunesTuneInStitcherSpotifyAmazon MusicAudible,  iHeartRADIO, and NPR One.  Stay up-to-date on new shows airing by following the Innovative Leadership Institute LinkedIn.

About the Author

Brandon Hicke at Connex Partners brings nearly a decade of writing, consultative, and market analysis experience to the table. He plays a pivotal role in developing and enhancing the Connex Membership model through engaging content pieces and synthesized industry insights. In his free time, Brandon loves cooking, competitive gaming, pedantic philosophic discussions, and exploring his new hometown of St. Louis with his loved ones.

Photo by Tim Mossholder on Unsplash

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