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Creating the New Story of Leadership

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Business

Betty Sue Flowers

Cheryl Esposito welcomes Betty Sue Flowers, Ph.D., international business consultant, poet, editor, educator, and former Director of the LBJ Presidential Library. 

Friday March 6, 2015 10:00 am PST Pacific Time

Betty Sue has authored and edited many books, including co-authoring Presence: Human Purpose & the Field of the Future. Betty Sue consults on and facilitates global scenario planning for multi-national corporations, NGO’s and governments. Is the leader of today ready for the world of the future? As opportunity goes global, and uncertainty is the one constant, a different story of leadership is emerging. Betty Sue challenges leaders to sense and help actualize emerging futures in part by using spiritual disciplines as tools. Can we shape the future by shaping the story? Listen in to this episode of Leading Conversations radio as Cheryl Esposito & Betty Sue Flowers explore a different story of leadership.

Are You In Roles or Relationships? And Why It Matters

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7th Wave
Are You In Roles or Relationships? And Why It Matters

roles we play

On today’s InsideOut Forum Discussion Call we explored the rich and rewarding topic of whether we are in roles or relationships and why that matters. The discussion revealed so many important and helpful realities about this topic. We saw how we hold onto roles that no longer serve us, if they ever really did. We explored how we are hurt by playing roles that prevent us from doing our real jobs…like playing the role of the ever-loving father rather than providing leadership and teaching accountability to our children. Everyone plays roles! What are yours? How are they preventing really relating and connecting? How are your roles preventing your ability to be guided by higher consciousness? Join our online discussion!

The Five Irrefutable Laws of Small Business Success

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Business
The Five Irrefutable Laws of Small Business Success

Squeeze Inn, Misty

Join Chris and his guest Misty Young as they discuss what she describes as the “Five Irrefutable Laws of Small Business Success” and what it takes to be succeed as a small business owner in today’s challenging business climate. A proven entrepreneur, Misty not only talks the talk but skillfully walks the walk. As she recorded success after success, she designed and developed processes, systems and efficiencies to lead the company’s growth from a single location to four locations today with a fifth on the way and franchising around the corner. During her appearance on the show, she will share with the listeners the “how” of her success. Her discussions during the show will focus on Leadership, Operations, Financials, Products/Services and Marketing. Every business owner whether you own a restaurant or not should make the point of listening to this show.

SqueezeIn

After nearly two decades in politics, public relations and marketing, Misty Young risked everything to buy the Squeeze In, a little “hippie restaurant” nestled in the High Sierra in historic downtown Truckee, California. Throwing herself in with reckless abandon, working days, nights, weekends and holidays, Misty made it her mission to understand the business from top to bottom. She served guests, cooked omelet’s, washed dishes, cleaned bathrooms, mopped floors, paid vendors, prepared payroll and tax returns. During her dramatic growth phase, Misty’s emphasis changed dramatically from focusing on processes — to focusing on people. She developed a comprehensive training program designed to assure every single guest was being served as if by an owner of the company. Misty’s best selling book, “From Rags to Restaurants: The Secret Recipe to Success” and has launched her personal brand, The Restaurant Lady, as a resource to independent restaurant owners.

Ruisi-player-wide

The Step Up and Play Big Radio Show with Chris Ruisi will focus on sharing practical concepts and tools addressing leadership, business and entrepreneurship that you can use to become exceptional, raise your personal success bar, and Step Up and Play Big.

Far too many people accept “average” as their personal standard either out of fear, lack of effort, or as a result of a misconception that it is too hard to go beyond average. Our goal is to have you see the possibilities and recognize that exceeding average is not as hard as you may think. People give up far too early and allow themselves to become victims of their circumstances when they can actually be the master of them. We’ll show you how to create your own plan by answering your questions, showcasing expert guests and presenting some great tips. Step Up and Play Big with Chris Ruisi can be heard live every Wednesday at 9 AM Pacific Time on the VoiceAmerica Business Channel.

Are Your Company’s Values Making An Impact?

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Business
Are Your Company’s Values Making An Impact?

values 2

Many companies have a values statement on the wall. But ask employees or even top managers what these values are and, yes, some can rattle them off. But then go further and ask this question: How would I know it if I see it? Then you probably will get a blank stare of some mumble jumble answer.

So how do you bring life to the values in your company?

CPR: is the Answer. Here’s How!

1.Describe Your Values
Organizations often tout their values – accountability, innovation, integrity, quality, respect, teamwork – but when is the last time you asked if these values have been defined in behavioral terms? Do the people know for example what, “respect” looks like, feels like or smells like?

In a leadership development program for a growing hospitality company, each training module included an exercise called “Values in Action”. Here’s an example. Your customers would see “integrity” because you would:
• Deliver what‘s advertised – “don’t feel scammed”.
• Attentively listen to complaints and move to solve the problem.
• Do what you say you were going to do – and if you can’t, say why.

2. Practice Your Values
This involves actually doing what you say you value. A critical part of strong leadership is the degree to which what you profess and what you practice are in alignment. Here’s an exercise to do each week.

• Pick one value you want to practice. Don’t be an over-achiever and try to accomplish more. Start small and then build.
• Ask how can I demonstrate this value? For example, if it’s “respect”, then who are the folks I want to show respect to and how will I do it? It could be as simple as not interrupting Mary when she gets long winded.
• Assess the end of the week what specific things you did to exemplify this particular value? What might have been opportunities you missed? For example, when Joe came in to my office and said…. I could have said this…..
• Pick another value and go through the same process the following week. What you’ll find is awareness plus focus plus motivation leads to change.

3. Reinforce Your Values
Reinforcement involves recognition and possible reward for specific behavior. This can be done through positive feedback when you see an employee treating a customer with integrity; or it could be part of the annual performance appraisal process. And it can be by storytelling – a powerful way to communicate what we value and how we behave around here.

The $125,000 Thank You
All companies go through tough times but it’s the way they handle it that makes a difference. For example, Armstrong International, a number of years ago, had to put a wage freeze into effect to get through what looked like a very difficult year. Right from the start, management was up front with the employees talking about how they plan to handle this challenge.

He then lifted the sheet and everyone saw, to their amazement, a table covered with $10 bills; some 12,500 of them – stacked two feet high. One by one, each employee came up and was told, “Thank you for your understanding and commitment to Armstrong.” Each walked away with forty crisp, new $10 bills

This story has been told over and over again by employees and by the media because it demonstrates very clearly the values of the company – Honesty – Fairness – Respect – Trust – Loyalty.

Smart Moves Tip:

Values are important. They describe how you relate to your staff, customers, investors and suppliers. Numbers tell you how much there is of something, not if it is right. Values tell you whether something is right for you and your organization. And when values have been defined in behavioral terms then you, as a leader, can manage the people and processes more effectively

Marcia Zidle:

The Business Edge with Marcia Zidle, your Smart Moves Coach, delivers practical advice to help business leaders take the growing pains out of growth. Are you facing overwhelming demands on your time? Are costly mistakes eating into your profits? Are you facing increased expectations from customers and clients and the need to strike a better balance in your life? Now’s the time to stop spending your energy managing problems and start doing your real work: growing your business to the next level and beyond. Learn to create a growth agenda to get your business on the right track and keep it there. Rev up your growth engine with exceptional talent. Develop the right kind of leadership to move it forward fast. Start by tuning in to The Business Edge, airing live every Wednesday at 11 AM Pacific Time.

On the Rise of the Female Entrepreneur

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Empowerment
On the Rise of the Female Entrepreneur

Female-Entrepreneurs

Some may say that 2014 has seen a spectacular rise in the number of female business owners. If you don’t believe me, just take a quick browse through the internet to find examples galore of blogs, websites, and online magazines focused on the female entrepreneur. From This Girl Means Business to Just Fearless, increasingly, women are propelling themselves forward into the path of entrepreneurship and finding ways to support and encourage one another.

What is certain is that the last decade has witnessed a significant shift in the way people interact, exchange information, develop and grow a business. According to the U.S. Census Bureau, the data shows that over the last 17 years, women-owned business increased 68% since 1997 and this represents more than 9.1 million women-owned businesses operating in 2014, which is up from 8.6 million in 2013. The growth in the U.S. has doubled in the last three years and has generated close to $1.5 trillion in revenues for female business owners.

Canadian data reflects similar findings. According to Statistics Canada’s Labour Force Survey, there are 950,00 self-employed women in Canada in 2012 which accounts for 35.6% of all self-employed persons. The report also indicates that the proportion of women-owned businesses that plan to expand their business is generally higher than their male counterparts.
In addition, 47% of small to medium enterprises were entirely or partly owned by women.

More and more women have been bitten by this entrepreneurial bug and they look to it as a realistic alternative to the confines of a traditional job. In Canada, the statistics are promising in that when a woman decides to start a business, she tends to stay in it longer and the survival rates of her business are higher. The greatest concentration of women-run enterprises tend to be in professional services and accommodation and food services.

On this week’s episode of Your Authentic Life, I’m honoured to be interviewing Natalie MacNeil. She is an Emmy Award-winning media producer, bestselling author of She Takes on the World: A Guide to Being Your Own Boss, Working Happy, and Living on Purpose, and the Creator of SheTakesOnTheWorld.com

She Takes On The World is one of the top sites on the planet for entrepreneurial women. It was recognized by Forbes on “Top 10 Websites for Entrepreneurial Women” and was featured by ForbesWoman on “Top 100 Websites for Women.” She Takes on the World is also the 2013 recipient of “Website of the Year” at the Stevie Awards for Women in Business.

Natalie has appeared in top media outlets like Glamour, People StyleWatch, Inc., Forbes, ForbesWoman, Wall Street Journal, CNN, Entrepreneur.com, Globe and Mail, Mashable, and more.

Natalie and I will explore the rise of women-owned businesses. In support of our interview, here are my tips for helping anyone on their entrepreneurial journey:

1) Celebrate even the smallest success. Being an entrepreneur involves a lot of heavy lifting. Some days revenue generating ideas and activities will flow easily and other days it may feel like you’re sinking in quicksand. Recognizing that every effort you take to move closer to your goals and to define a clear path for your success is worthy of celebration. Find ways to treat yourself even if it is with the tiniest gesture. In doing so, you are gently marking occasions that have paved your path to greatness.

2) Learn to say no. There will be many opportunities that come your way. Saying “no” to those that don’t drive you biggest goals forward is critical to ensuring you stay focused and use your time and energy wisely. Remember to evaluate your daily schedule with honesty and with the desire to make the most out of your day.

3) Don’t try to please everyone. Sometimes the decisions you need to make for your business will not always be popular. After doing your research and weighing the options, determine your path because of what you believe to be right and based on all the information you have available to you. Trying to please everyone will leave you in a state of indecision where nothing gets accomplished and no one is happy. If you find out later that it wasn’t an optimal decision, take accountability and tack quick to change course as necessary.

4) Listen to your body. Driving yourself too hard and not taking time to rest, reflect, and recharge will lead to increases in stress, emotional and physical toxicity, and inflammation in your body that may result in a chronic disease. When you listen to your body and do less than you feel you need to do, you’ll find yourself with enough energy in reserve. At the end of a busy day, having fuel in your tank will allow you to enjoy time with family, friends or a quiet evening alone.

5) Don’t let “should” rule you. Taking action about anything because you feel you should or out of a sense of expectation is not going to serve you well. It may leave you feeling resentful and regretting a decision because it wasn’t motivated by what you knew deep down was best for you and your business. Doing something because it feels right and aligns with your truest desires will move you in the direction of infinite potential.

6) Take time to reflect daily. How do you feel about your day and the work you are doing? Are you happy? Is the work still fulfilling even if you had a rocky day? If you answer “no” to these questions on a consistent basis, it is time to evaluate whether a change is necessary.

There is so much I wish I could cover in the time I have with Natalie, but suffice it to say, every moment will be rich with ideas as Natalie shares her experiences with tips to help you live your most authentic life. Tune in November 26 at 2pm ET or 11am PT to catch the show live or go to the VoiceAmerica site and listen to this episode on demand.

“Courage doesn’t always roar. Sometimes courage is the quiet voice at the end of the day saying, “I will try again tomorrow.” – Mary Anne Radmacher

Shake the Idea Tree With “Shake-em Up” Questions

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Business
Shake the Idea Tree With “Shake-em Up” Questions

Idea

What would your business’s “greatest hits” be if it went under tomorrow? Or what games are played here? Or if you worked in a big glass fishbowl, what might you do differently?

I’ve used these thought-provoking questions, during team building, business and strategic planning as well as leadership development to get people thinking in new directions. Here are three “shake-em up” questions that have generated great discussion and creative solutions.

1. What drives our best customer’s crazy and what makes them exceedingly happy?

This goes beyond the cliche of being customer focused. It energizes people to talk about what they really know about your customer’s needs and expectations. A follow up question could be how can we help our best customers get rid of the thing that drives them crazy and supply the things that will bring a smile to their faces? This can lead to the development of new products and services that will benefit the customer and the company as well.

2. What is the most likely reason someone would want to join our company and why someone would leave it?

This probes deeper issues about what’s attractive and also unattractive about the company and its culture. It can set off fireworks about hiring and firing polices; about good and bad managers; about wages and benefits and a whole slew of other talent management issues as employee motivation, engagement, career development, etc. So don’t ask this question unless you want to hear the good and the bad and also are willing to do something about it.

3. Someone burst into your meeting and shouted “I’ve got good news and bad news.” What do you think those two pieces of news might be?

This question can open up a discussion of how things are really going. I have found that people are under the illusion if we don’t talk about it, it’ll get better or hopefully go away. But generally it doesn’t. It gets worse. So it’s better to find out there are, for example, defects that are being ignored or that the deadline will not be met – and deal with it promptly. You then can stop production until the defect is corrected rather than ship it out and hope the customer won’t notice. Or you can talk with the customer about extending the deadline now rather than beg forgiveness later.

Smart Moves Tip:
All companies need fresh ways to approach problems and opportunities. Or else they will stagnate and perhaps, die. So set aside time at your next board, staff, team meeting or retreat to think outside the box by asking “shake-em up” questions. It may generate some controversy, but that’s OK. It’s better to get an issue out in the open where it can be addressed rather than hidden where it can lead to petty disagreement, employee disengagement and worst of all, customer dissatisfaction.

Marcia Zidle:

The Business Edge with Marcia Zidle, your Smart Moves Coach, delivers practical advice to help business leaders take the growing pains out of growth. Are you facing overwhelming demands on your time? Are costly mistakes eating into your profits? Are you facing increased expectations from customers and clients and the need to strike a better balance in your life? Now’s the time to stop spending your energy managing problems and start doing your real work: growing your business to the next level and beyond. Learn to create a growth agenda to get your business on the right track and keep it there. Rev up your growth engine with exceptional talent. Develop the right kind of leadership to move it forward fast. Start by tuning in to The Business Edge, airing live every Wednesday at 11 AM Pacific Time.

Defining/Redefining Your Life with Andrea Mathews

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7th Wave
Defining/Redefining Your Life with Andrea Mathews

IBR-1113189

Can you look back on your life and think of some moments, some particular circumstances and decisions that you made that were defining moments? Perhaps now you would like some re-defining moments? Well today we are speaking to award-winning author, Dennis Merritt Jones about his latest book, Your (Re)Defining Moments~Becoming Who You were Born to Be. And who were we born to be? Well, that’s the question of the day. Dennis is the author of two other books, The Art of Uncertainty, and The Art of Being both of which are award winners. And he is a columnist for the Huffington Post and Science of Mind Magazine. He is a speaker and a member of the Leadership Council for the Association for Global New Thought. We are very fortunate to have him on the show today. If you are wishing to define your life, this show is for you.

Dennis Merritt Jones is an award-winning author, a columnist for the Huffington Post and Science of Mind magazine. He is a member of the Leadership Council for the Association for Global New Thought, an organization whose mission is to consciously bring forth the evolving human and an awakened world through the practice of universal spiritual principles and the energy of unconditional love. He is Dennis is a universal speaker who is equally comfortable speaking to an audience seeking spiritual inspiration or to those seeking a purely secular motivational message. His most recent book, and the focus of the Authentic Living show is Your (Re)Defining Moments ~ Becoming Who You Were Born to Be, was released on May 28, 2014. His prior releases include The Art of Uncertainty and The Art of Being, both of which have been recipients of the Nautilus Awards and the Better Life Award from the Multiple Sclerosis Society. For more information, please contact info@DennisMerrittJones.com.

Tune in for a new episode of “Define – Redefine Your Life” on Your Authentic Self with Host Andrea Mathews on the Voiceamerica 7th Wave Channel.

Andrea Mathews

Your Authentic Self is wise, knows the highest path for your life and has never been wounded. That’s right. You have a part of you that has never been wounded. In fact, that part is the truest essence of who you are. Would you like to access it? Do you know how to use your own internal guidance system? Would you like to have peace? How about a more meaningful life? Your authenticity can give you these seemingly miraculous gifts—but you have to know how to get there. Authentic Living with Andrea Mathews will help you raise your consciousness to the level of your own I AM by interviewing some of the great spiritual experts of today. You’ll learn how to see your true self in the midst of life’s twists and turns and be challenged to think outside the box when it comes to the mysteries of life. Can you afford to miss even one of these shows? Authentic Living airs live Wednesdays at 1 PM Pacific on the VoiceAmerica 7th Wave Channel.

American Heroes Network

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Variety
American Heroes Network

AHN

It has been said that we are only a generation away from forgetting our history. Disabled American Veterans struggle every day to overcome life-changing sacrifices. Their stories provides a vital part of history that has contributed to our American tradition.

American Heroes Network provides a way for individuals, corporations and small businesses to support our Heroes by helping our veterans and their families rebuild their lives. They help aim our veterans, looking for jobs, in the right direction, help provide homes for our troops, assisting individuals and their families who have been severely injured while serving in the U.S. military and providing scholarships for families of our Fallen Heroes. American Heroes Network presents two guests Maj. Ed Pulido and Brett Dick as they talk about their experiences in the military, programs for helping fallen warriors and their background.

Maj. Ed Pulido (Ret.) is the Vice President of the Folds of Honor Foundation, a Veteran’s charity which provides the spouses and children of the fallen and wounded educational scholarships.  Additionally, he is the Board President and Founder of Warriors for Freedom Foundation, a leadership institute focused on the mental, physical and holistic recovery of our wounded warriors and their families. Major Pulido has a degree in Military Science, Marketing, and Criminal Justice and a Master’s Degree in Logistics Management/ Human Relations. He attained the Rank of Major in his 19-year military career and on May 16, 2005, he was medically retired from the United States Army.

On the 17th of August, 2004, Major Pulido hit an Improvised Explosive Device (I.E.D) or roadside bomb while serving with the Coalition Military Assistance Training Team under the command of General David Petraeus. Due to the extensive injuries to his left knee, doctors had to amputate his left leg on October 1, 2004. For his heroism and valor on that August day, the President of the United States along with General David Petraeus awarded him the Bronze Star with valor, Purple Heart, Meritorious Service Medal, and Joint Service Commendation and Achievement Medals.

Major Pulido’s story of courage and sacrifice has been featured in Time Magazine, PGA Magazine, Fox News, CNN and many national and local Oklahoma City television stations and print media. Since, his amputation, Major Pulido has been a staunch advocate for veterans with disabilities, specifically focusing on advocacy efforts to promote prosthetic technologies with Ortho Care Innovations, peer visiting with fellow amputees at Brooke and Walter Reed Medical Centers, and raising awareness on the needs of veterans with PTSD and Traumatic Brain Injuries (T.B.I) on behalf of the DOD and VA Real Warriors National Campaign.

He has received countless awards including the prestigious Disabled American Veteran of the Year Award, the Hero’s award from the American Red Cross, the Reaching our City Award, OKC Thunder/Devon Energy Community Hero Award, and the Daughters of the American Revolution Veteran Patient Award. Additionally, he has received the Valley Forge Freedom Foundation Award for national and state level service and the Tuskahoma Brown Miller Award for outstanding leadership.

On a personal note, Major Pulido during his time in the hospital experienced the inner darkness of depression, PTSD, and suicidal ideation that would cripple his positive spirit. This inner darkness he describes as a “deep wounding of a soldiers spirit”. It was at that time that he understood that as a Warrior he could not walk alone in this journey. In that moment, he asked for help from his God, Country, his family and the American people. The result of this intervention would put his life on the road to recovery. It would also be the building block for his understanding the inner wounds of war and making sure that mental health is a focus of the Department of Defense and the VA.

Major Pulido currently serves on the boards of the Mental Health Association, Pros 4 Vets, Oklahoma 211 and Operation Homefront. He is a national and global spokesperson for the DOD and VA Real Warriors National Campaign and he chairs the Oklahoma Veterans Policy Academy a partnership with the Department of Mental Health and Substance Abuse Services with a mission to address the mental health needs of returning service members, Veterans and their families. Ed Pulido has been married to Karen Pulido for 19 years. He has a daughter Kaitlin and a daughter Kinsley. He and his family reside in Edmond, Oklahoma.

Brett Dick is one of the Warriors for Freedom founders and is responsible for the day-to-day activities including fundraising, program management, marketing, budget management and relationship cultivation. He has worked with many charitable groups that assist with raising awareness in the veteran community. He served on the Board of Directors fir the Mental Health Association of Central Oklahoma and currently serves as the Board of Director for the Aaron Alley Memorial Scholarship Fund. He is also  a member of the Coordinating Council of Oklahoma and a member of the MHACO Veterans Advisory Committee. Brett’s goal is to make Warriors for Freedom meet the needs of our physically and mentally wounded veterans unlike any other organization by introducing them to their peers in an activity and environment that is comfortable to them.

This will be a weekly hour long show joined by our military heroes and people and organizations that make a difference. American Heroes Network airs live Tuesdays at 8 AM Pacific, powered by Voice America Variety. Tune in every Tuesday at 8 AM Pacific Time on VoiceAmerica Variety Channel.

Amaze Every Customer. Every Time with Chris Ruisi

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Business
Amaze Every Customer. Every Time with Chris Ruisi

AmazeBook

Join Chris and his guest Shep Hyken as they explore the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. They will discuss some of Shep’s 52 Amazement Tools–like ”Ask the extra question” and ”Focus on the customer, not the money”–are simple, clear, useful for almost anybody, and supported with compelling research and stories. In addition, they will discuss Shep’s practical and proven approaches regarding: the difference between satisfied customers and loyal customers; the best customer service companies and why; what companies can do to deliver better customer service; simple customer service strategies and how to get employees engaged in a customer service program by creating “service awareness.” If you have customers and want to keep them and get even more, you want to listen in to this show.

Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations .He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees.

Ruisi

Tune in for The Step Up and Play Big Radio Show new episode “Amaze Every Customer. Every Time” On the Voiceamerica Business Channel Airs LIVE Wednesday Sept. 3rd. Also listen to past shows on demand.

The Step Up and Play Big Radio Show with Chris Ruisi will focus on sharing practical concepts and tools addressing leadership, business and entrepreneurship that you can use to become exceptional, raise your personal success bar, and Step Up and Play Big.

Far too many people accept “average” as their personal standard either out of fear, lack of effort, or as a result of a misconception that it is too hard to go beyond average. Our goal is to have you see the possibilities and recognize that exceeding average is not as hard as you may think. People give up far too early and allow themselves to become victims of their circumstances when they can actually be the master of them. We’ll show you how to create your own plan by answering your questions, showcasing expert guests and presenting some great tips. Step Up and Play Big with Chris Ruisi can be heard live every Wednesday at 9 AM Pacific Time on the VoiceAmerica Business Channel.

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