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Success in Life Begins with TRUST

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Business
Success in Life Begins with TRUST

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This blog is provided by Mark Given, Founder of the Trust Based Philosophy. It is a companion to his interview on Innovating Leadership, Co-creating Our Future titled Success Begins with Trust that aired on June 22nd, 2020.

 

In leadership, sales, relationships and in all aspects of life, success and happiness has always been built on a foundation of TRUST.

You already know that to find fulfillment, people need a life-long quest for growth and learning.

Building, maintaining, and repairing Trust are all key parts of that growth and the evidence often slaps us right in the face…nearly every day.

People (maybe even you) leave companies every day, not just because of poor products or unsafe conditions, but because of lousy untrustworthy leadership. Customer trust is regularly so low that repeat rates are consistently and dismally small. Even in human relationships lack of trust is painfully evident and cities everywhere are experiencing riots in the streets.

The concept of TRUST has been taught by many well respected and admired authors, philosophers, psychiatrists, and business experts for years. What’s lacking in their reports though is the actual science practice of establishing, building and maintaining trust.

Having been focused on the study and practice of trust for nearly four decades, I discovered what I believe to be the essence of how to build and maintain deeper levels of Trust.

I call it the Pyramid of Trust:

  1. Introduction Facet or your Grand Opening phase
  2. Rapport Facet – or the question and listening phase
  3. Maintenance Facet – or generously giving not taking phase
  4. Repair Facet – or the sincere and transparent apology phase

Speaking of the Introduction Facet, research from a recent 15-year Harvard University study showed that if adults assume their ability to discern trustworthiness in strangers is a skill honed over a lifetime, they are wrong. Even children ages 5 and 6 make the very nearly the same judgment about the trustworthiness of adults, and children ages 3 to 4 were only off by just a few percentage points from adults.

People make inferences (right or wrong) about strangers’ characters within 50 milliseconds of viewing them and a NYU study showed the results to be even less (33 milliseconds). In today’s words, we call that profiling, and while they are profiling you, YOU are profiling them too!

You can improve this negative impression someone might have of you in part by moving from a two-step greeting to a three-step greeting, making your initial introduction more about the other person than yourself. The key is to move your dialogue from the emphasis on YOU to focusing on THEM, and the results have been shown to be quite amazing.

In the Building Rapport Facet, a smart person will learn to ask more questions and really listen to the answers. Recently, in an interview Jack Canfield did with me on my Trust Based Philosophy books, Jack offered a wise thought. He said, “focus on becoming more interested than interesting”. Jack is exactly right (and he wisely gave the credit for this wisdom to his wife Inga).

The benefit is three-step greeting principle is that, when done properly, you learn much more about the other person which allows you purpose driven reasons to massage the relationship, stay in touch and serve them better (assuming they are a good match for you personally and professionally).

To succeed in the Maintenance Facet, you focus on becoming more of a giver than a taker. Read the wonderful book The Go-Giver by my friends Bob Burg and John David Mann and you will better understand the importance, relevance and success that come from being a giver. Building TRUST is maintained over a lifetime. It’s a marathon, not a sprint.

And finally, assuming you are actually human…we all make mistakes. We say and do foolish things. Understanding the proper art and science of the Apology Facet is life and business changing.

You already know how hard it can be to effectively and successfully apologize and yet you also know how important it is to your happiness, profitability, and the growth of Trust.

Creating a successful life and business is hard. Maintaining valuable relationships is difficult.

The results of better understanding, creating, and maintaining deeper levels of TRUST are what will bring you the joy and success you are seeking.

Become a master of “The TRUST Based Philosophy” and life will be your oyster. I guarantee it!

 

To become a more innovative leader, you can begin by taking our free leadership assessments and then enrolling in our online leadership development program.

Check out the companion interview and past episodes of Innovating Leadership, Co-creating Our Future, via iTunes, Google Play, TuneIn, Stitcher, Spotify and iHeartRADIO. Stay up-to-date on new shows airing by following the Innovative Leadership Institute LinkedIn.

About the Author

Mark Given is an Amazon #1 selling author of 8 books and has been teaching the importance of TRUST for four decades.

Because of his observation and experience both personally and professionally, he has written four top selling books under the theme The Trust Based Philosophy.

Trust Based Leadership – Proven Ways to Stop Managing and Start Leading

Trust Based Selling – Proven Ways to Stop Selling and Start Attracting

Trust Based Success – Proven Ways to Stop Stressing and Start Living

Trust Based Networking – Proven Ways to Stop Meeting and Start Connecting

 

Coming soon:

Trust Based Time Management – Proven Ways to Stop Dawdling and Start Achieving

Trust Based Entrepreneur – Proven Ways to Make the Money YOU Want without Forfeiting the Time that YOU Crave

Trust Based Referrals – Proven Ways to Stop Chasing Strangers and Start Captivating YOUR Sphere of Influence

 

You can reach Mark at: mark@markgiven.com

Photo by LisaAttractLove–2628503

COVID-19 Is An Opportunity To Press the Reset Button

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Empowerment
COVID-19 Is An Opportunity To Press the Reset Button

The world is in a state of fear and anxiety over this virus. Rational thought has been replaced by fear which is leading to mob and hoarder mentality. The worst people are resorting to total exploitation holding toilet paper and disinfecting wipes hostage. Every media outlet is giving us minute to minute updates on the virus. Depending on what news you listen to the information is often contradictory. What we all want is some sort of stability, but we are not getting it externally. When fear and emotions are high, intelligence is low.
Most of our businesses are closed or if we are lucky, we and our staff can work from home. Social distancing, a word I never heard two weeks ago, is now a standard component of nearly every conversation. We are all going through a “Life Altering Event” at the same time. I host a weekly internet radio show on the voiceamerica.com network called “Life Altering Events.” This is what I tell my listeners in 22 countries every week, I think it applies here:
Life altering events present us with opportunities to seize the moment and make difference in our own life, the lives of our loved ones. They are a fork in the road where we have a choice. We can choose to fall apart or we can choose to find the courage, pick up the pieces, deal with our grief and start moving forward toward better times and better people. Always remember this, it is never too late to have the life you want and deserve.
So now what? Consider this, now that we are away from the daily grind of life, it is the perfect time to press the reset button and look at our business and our life. As business leaders, we are always thinking about things we can do better; about how we can improve our processes; and how we can improve our customer’s experience. Unfortunately, we never find to time to sit down and reflect on the hundreds of thoughts racing through our mind. Our staff, who is closer to the situation, can’t offer suggestions because they are overwhelmed with their day-to-day activities. Well now you have the time – so let’s use it wisely. Turn off the news walk to a park or the ocean or whatever place gives you a sense of peace. Keep a safe social distance from others, take a deep breath and reflect on these four points:
1. Why are we doing what we are doing? It is more than just making a living. What value do we bring to the world and our customers. Are we doing things the best way for our customers or what is easiest for us? Be honest.
2. How do we do what we do? Talk or email your staff. Ask them how can we make this process better, more efficient and more effective. You may be shocked to hear their ideas. They may be living with an ineffective process because “it is what it is.”
3. Empower your staff to execute their idea. When people have “skin” in the game; when their input is valued enough to implement; they will give a level of effort you never saw before. They become the expert in their area. You may even develop “The Next Practice” rather than following the old best practice that is past its prime. I was always taught if I am the smartest person in the room, then I am in the wrong room.
4. Focus on continuous improvement. Don’t be like most organizations who try to “milk” a product or solution rather than continuing to improve. When your customers and staff see that you are totally committed to improving every aspect of your business, you will become the “go to” company. Your customers and staff will not even consider an alternative because they know you are meeting their needs today and will be there with even better solutions in the future.
It doesn’t matter what industry you are in; these points are universal. The more we try to control things, the less control we actually have. Something I say every week at the end of my radio show is this:
None of us are in this alone. The secret to walking on water is knowing where the rocks are.
The rocks are out there. You can find them. We can help you. Stop obsessing about COVID-19 and press the reset button. If you do, you will hit the ground running after this crisis is over, while others will be just starting to pick up the pieces.

Pastor Gives Proceeds of Book to Local Church

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Empowerment
Pastor Gives Proceeds of Book to Local Church

What happens when the Monster you’re fighting is inside of you?

Monster in Me Book Cover.jpg

 

Pastor of Mountain View Church in Queen Creek, Arizona turns two time author. His latest book entitled “The Monster Is In Me, The Monster Is Me”is centered around three ideas: Recognizing the enemy, Resisting The enemy, and Rewriting our identity. Daniel Voss is on a mission to help others turn the monster into a masterpiece. As a leader in generosity with a heart to serve, 100% of the proceeds of this book goes right back to the local church.
“For the past 40 years, I have been running from what I thought was a mythical monster, only to discover the monster is real. The monster is in me. The monster is me. I am my own worst enemy. I wrestle daily with the man in the mirror. Dealing with a difficult person in never easy, especially when that person is you.”
∙ The first person to cause me problems is me – self-honesty.
∙ The first person I must change is me – self-improvement.
∙ The first person that can make a difference is me – self-responsibility.
I can’t promise you won’t have any more struggles after reading this book, but I can promise you will have the tools to fight them in a better way and see yourself in a new way.
Turning a monster into a masterpiece is no easy task unless God is on your side. Allow Him to crucify the old you and resurrect a new you. He paid the price of victory so you could live as royalty. So, stare down your fears, shatter your insecurities, and shake off your apathy. Today is a new day. It’s time to defeat the monster within and be the masterpiece God created you to be.
In a day and age where anxiety, depression and suicidal thoughts run wild, Daniel shares a timeless truth of what’s beneath the surface will soon surface.
For more information about “The Monster Is In Me, The Monster Is Me” or Mountain View Church contact us via website MV.church or email at info@mv.church
Contact Information:
Mountain View Church
480-677-2100
Info@mv.church

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