Preparing for the Unexpected Archives | VoiceAmerica Press Blog

Reconnecting Workspaces w/ Jennifer J Britton

Posted by

presspass on December 19, 2022

Reconnecting Workspaces w/ Jennifer J Britton

Join me Thursday, February 9/23 at 1pm EST on the VoiceAmerica Business Channel!

The workspace is changing, and the pandemic put that change into ‘hear gear’. I talk with recognized expert in the area of Group and Team Coaching, and author or “Reconnecting Workspaces”, Jennifer J. Britton.

We talk about:

1. The differing roles of a leader and team member,

2. Groups vs teams,

3. Company culture and how it influences teams etc. (you’ll notice I get really into this topic),

4. The TRIAD of Trust, Safety, and Connection, and how it impacts the workspace,

5. Leadership,

6. Conflict and its causes (Yes, it still happens in the virtual world),

7. How to address conflict.

Jennifer provides some insights on a very timely and current subject, which is impacted people around the globe. With so many people working remotely it’s necessary for us to reconnect our workspaces, and Jennifer does a great job of helping to understand some of the ways we can do this right…and what might be causing us to look at it incorrectly. Enjoy!

BCMS in the Saudi Arabian Banking Sector (w/ Khaled Altawily)

Posted by

presspass on December 19, 2022

0

Business

BCMS in the Saudi Arabian Banking Sector (w/ Khaled Altawily)

Join me Thursday, February 16/23 at 1pm on the VoiceAmerica Business Channel!

Some might believe that banking and Business Continuity Management Systems (BCMS) would be the same around the globe. Though parts of that might be true, other aspects, perspectives, and methodologies aren’t always the same. I’m joined by award winning BCM expert Khaled Altawily, who talks about BCM in the banking sector of Saudi Arabia.

During the episode, we talk about:

1. Risk tools in Business Continuity Management Systems (BCMS),

2. Risk scales and terminology,

3. Risk and risk Controls,

4. Internal and external partners,

5. The overlap between BCM and various control functions,

6. The maturity of BCMS in the Saudi Arabian banking sector,

7. The challenges with BCM post-COVID19 (Thought on the other side of the world, you’ll find that many of the challenges sound familiar.)…and more.

Khaled does a great job of shining the light on the banking sector in Saudi Arabia, and how it has implemented a successful BCM methodology, especially when he talks about the maturity levels set for the sector. Don’t miss Khaled’s insights. Enjoy!

Supply Chain Security with Andrew Owlett

Posted by

presspass on December 19, 2022

0

Business

Supply Chain Security with Andrew Owlett

Join me Thursday, March 2/23 at 1pm EST on the VoiceAmerica Business Channel!

upply Chain Management (SCM) is a major topic amongst organizations and their leadership, but do they have an understanding of Supply Chain Security (SCS)? I talk with Supply Chain Security expert Andrew Owlett who provides some great insights into SCS.

We talk about:

1. Defining Supply Chain Security vs Supply Chain Management,

2. Why the security of supply chains is important,

3. The security of physical and cyber suppliers and partners,

4. Ownership and the many parties that need to be involved,

5. Creating and validating ‘controls’ (mitigating activities), and the challenges that can be encountered,

6. Assessing vendor capabilities and building good relationships with them…and much more.

Andrew sheds allot of light on an important topic. If you have concerns about your supply chain management and security, you don’t want to miss Andrew’s insights. Enjoy!

The Customer Experience and Business Continuity w/ Charlein Barni

Posted by

presspass on December 19, 2022

0

Business

Join me Thursday, March 9/23 at 1pm EST on the VoiceAmerica Business Channel!

As a result of COVID, there is allot more talk and interactions between teams – internally and externally – with regards to Business Continuity, Disaster Planning, and the like. But what doesn’t seem to be talked about very much, if at all, is the customer experience, I speak with long-time BCM and customer experience specialist, Charlein Barni, about BCM and the customer experience.

We talk about:

1. Defining what ‘customer experience’ means,

2. Defining exactly who is a customer (more than you might think),

3. Internal and external organizational views and interactions,

4. What org’s sometime get wrong about the customer experience,

5. How important organizational culture is to the customer experience,

6. When an experience ends…,

7. Measuring engagement with customer experiences and how engagement is often misinterpreted,

8. The BCM lifecycle and what it contains,

9. The most important part of the BCM lifecycle when it comes to the customer experience, 10. Measuring customer experiences…and much, much more.

It’s obvious Charlein is passionate about BCM and the customer experience. Don’t miss her insights as she talks about a topic not often broached in BCM. Enjoy!

Fear and Loathing in the Virtual Office (w/ Andrew Ziegler)

Posted by

presspass on December 19, 2022

0

Business

Fear and Loathing in the Virtual Office (w/ Andrew Ziegler)

Join me Thursday, March 16/23 at 1pm EST on the VoiceAmerica Business Channel!

Virtual or remote working is here to stay, whether anyone likes it or not. In many cases management and employees are seeing the situation from differing perspective, and not really talking about it with each other in a constructive meaningful manner. I talk with recognized risk management and business continuity expert, Andrew Ziegler, as we talk about the fear, the loathing, and confusion over working in – and with – the virtual office.

Andrew touches on:

1. A LinkedIn poll he started that provided some surprising results,

2. Why leadership pushes to have people back in the office,

3. Why employees being hesitant and reluctant to head back to the office,

4. The misconceptions about productivity are wrong,

5. Addressing fear (real and perceived),

6, Empathy, and collaboration…and more.

Don’t miss this timely discussion with Andrew, as he provides some timely insights into the challenges of dealing with a virtual office – the new ‘normal’. Enjoy!

Living with the Impacts of Terrorism (w/ Ann Travers)

Posted by

presspass on December 19, 2022

0

Business

Living with the Impacts of Terrorism (w/ Ann Travers)

Join me Thursday, March 30/23 at 1pm on the VoiceAmerica Business Channel!

The most personal and gripping episode I’ve ever done.

We plan for various crises and disasters, making plans to prepare and respond to such things as terrorism, but what we often forget are those that have been impacted terrorism. In the most personally gripping and heartfelt episode I’ve ever done, I’m joined by terrorism survivor and victim advocate, Ann Travers.

Ann talks about her experiences of growing up in Northern Ireland during the Troubles and how it impacted – and still impacts – her today.

1. Defining terrorism, living in fear, The Troubles;

2. Ann’s personal story of terrorism, the hurt, survival and lingering impacts;

3. Ann’s Law, victim’s rights, re-traumatization, and support.

It’s an episode that raises the question of why we prepare and respond to disasters, but we seem to fall short when it comes to caring for those living with the impacts of terrorism…or any disaster.

Don’t miss this episode! If you are a survivor of terrorism and want to talk to someone, you can find help at www.seff.org.uk

Don’t suffer alone!

Friend or Foe: Media Engagement in a Crisis (w/ Mark Harris)

Posted by

presspass on December 19, 2022

0

Business

Friend or Foe: Media Engagement in a Crisis (w/ Mark Harris)

Join me Thursday, April 6/23 at 1pm EST on the VoiceAmerica Business Channel!

During a crisis the media can be your friend or foe, and it comes down to your own actions that will determine which part media will play. I’m joined by established crisis management and crisis communications subject matter expert, Mark Harris.

During Mark’s talk, we touch on:

1. Defining media (it’s more than it used to be…),

2. The spokesperson (who’s good, bad, and who should be waiting in the wings),

3. Training,

4. Messaging,

5. How to get the media on your side,

6. How not to communicate with media,

7. Building a relationship with media,

8. Some key tips on dealing with the media…and much more.

Mark gives some great insights on how to deal with the media to keep them on your side during times of crisis, when you need all the friends you can get during those challenging moments. Don’t miss the great information Mark shares. Enjoy!

Building Resilient Small Businesses & Livelihoods w/ Renae Hanvin

Posted by

presspass on December 19, 2022

0

Business

Join me Thursday, January 5/22 at 1pm EST on the VoiceAmerica Business Channel.
Building resilient small businesses is an often overlooked segment of the economy, especially considering small businesses make up to 97% of businesses around the globe. I speak with the founder of Resilient Ready Renae Hanvin who talk about small businesses and resilience.
Renae talks about:
1. Defining small businesses,
2. Defining resiliency vs resilient,
3. Building business networks,
4. Communities and the impacts of small business,
5. Thinking difference vs doing differently,
6. Kangaroo Island and the response
7. Lessons Learned and being implemented by businesses in Lismore, Australia that suffered from another major flood in early 2022,
8. How businesses can work together (and with the community),
9. The telling signs of a good business eco-system…and so much more.
Renae offers some great insights on small business you don’t want to miss.
Enjoy!

Management Lessons from the Great Explorers w/ Ralph Kliem

Posted by

presspass on December 19, 2022

0

Business

Management Lessons from the Great Explorers w/ Ralph Kliem

Join me Thursday, January 12/23 at 1pm EST on the VoiceAmerica Business Channel.
What does Lewis & Clarke, Marco Polo, Christopher Columbus, Jacques Cartier and many other explorers had in common? They are all great examples of key management and leadership concepts that many people and organizations struggle with today. I speak with Project Management and Business Continuity expert, Ralph L. Kliem about his new book ‘Management Lessons from the Great Explorers’.
We touch on:
1. Strong sponsors,
2. Risk Management,
3. Data and information,
4. Adaptation,
5. Stakeholder Management, and
6. The willingness to say no.
It’s a fascinating new way of looking at some of today’s key issues – by looking at the past. If we don’t learn from those that came before, we won’t be able to manage today. It’s a great chat you won’t want to miss.
Enjoy!

Exercising & Testing for Corporations: Design, Delivery and Evaluation

Posted by

presspass on December 19, 2022

0

Business

Exercising & Testing for Corporations: Design, Delivery and Evaluation

Join me Thursday, January 19/23 at 1pm EST on the VoiceAmerica Business Channel!

Exercising (and testing) our disaster, crisis, and business continuity plans, is important if we want our organization’s and our colleagues to respond effectively and efficiently to crisis and disaster situations.

I talk with globally recognized crisis management and business continuity specialist, Robert Burton. Rob will walk us through his proven methodology of how to plan and execute effective tests and exercises.

We touch on:

1. Pre-exercise planning,

2. Exercise and scenario design,

3. Final logistics,

4. Exercise delivery and evaluation,

5. Post exercise activities (AAR and summary video),

6. A few stories (how exercises can go wrong, a good way to end an exercise and war brings home the seriousness of not preparing).

It’s a great chat and a great way to help bring your exercises to a new level. Enjoy!

Tag Archives

Enjoy this blog? Please spread the word :)