Tag Archives

113 Articles

Fit for Duty: Business Continuity & Emergency Response

Posted by Alex Fullick on
0
Business
Fit for Duty: Business Continuity & Emergency Response

Join me Thursday, May 11/23 at 1pm EST!   talk with recognized Business Continuity, Crisis Management, and Emergency Management expert, Vito Mangialardi, as we talk about Fit for Duty. Fit for Duty means that an individual is in a physical, mental, and emotional state that enables them to perform the essential tasks of their work assignment…even under adverse and stressful situations. Isn’t that something Business Continuity, Crisis Management, and Emergency Management personnel should be concerned with?

We talk about:

1. ‘Fit for Duty’ defined,

2. Duty impairments,

3. Managing fatigue…when people are already fatigued,

4. Policy,

5. Helping people with issues,

6. Safety issues,

7. Leadership and when a leader isn’t quite right for the role,

8. Managing issues when people with no training or awareness try to manage a situation,

9. Hierarchical issues,

10. Discussing Fit for Duty with 3rd Parties and Vendors,

11. Tips to help embed ‘Fit for Duty’ in your organization.

Vito brings to light some interesting perspectives and insights with regards to Fit of Duty, and the things we need to consider. Remember, for many individuals, what they do and how they do it can have an impact on the life and safety of people they work with or are trying to help. Enjoy!

Preparing4Unexpected-AFullick.jpg

 

Handling Communications During a Crisis w/ Sheena Thomson

Posted by Alex Fullick on
0
Business
Handling Communications During a Crisis w/ Sheena Thomson

Join me Thursday, April 13/23 ay 1pm EST! I’m joined by internationally recognized risk and crisis communications professional, Sheena Thomson. Handling communications during a crisis can be a challenge for most organizations.

During our talk we touch on:

1. Identifying and defining a stakeholder,

2. Stakeholder management,

3. Preparing communications,

4. Using legal in communication,

5. Winning (or loosing) the social media war,

6. The spokesperson,

7. Do’s and don’ts of communications,

8. Messaging (and staying on that message), and

9. Crisis communication tips.

Sheena provides some great insights on how to develop, implement, and manage a successful crisis communications strategy – prior to a crisis and during a crisis. Don’t miss what Sheena has to share. Enjoy!

Preparing4Unexpected-AFullick.jpg

Reconnecting Workspaces w/ Jennifer J Britton

Posted by presspass on
0
Business
Reconnecting Workspaces w/ Jennifer J Britton

Join me Thursday, February 9/23 at 1pm EST on the VoiceAmerica Business Channel!

The workspace is changing, and the pandemic put that change into ‘hear gear’. I talk with recognized expert in the area of Group and Team Coaching, and author or “Reconnecting Workspaces”, Jennifer J. Britton.

We talk about:

1. The differing roles of a leader and team member,

2. Groups vs teams,

3. Company culture and how it influences teams etc. (you’ll notice I get really into this topic),

4. The TRIAD of Trust, Safety, and Connection, and how it impacts the workspace,

5. Leadership,

6. Conflict and its causes (Yes, it still happens in the virtual world),

7. How to address conflict.

Jennifer provides some insights on a very timely and current subject, which is impacted people around the globe. With so many people working remotely it’s necessary for us to reconnect our workspaces, and Jennifer does a great job of helping to understand some of the ways we can do this right…and what might be causing us to look at it incorrectly. Enjoy!

Preparing4Unexpected-AFullick.jpg

BCMS in the Saudi Arabian Banking Sector (w/ Khaled Altawily)

Posted by presspass on
0
Business
BCMS in the Saudi Arabian Banking Sector (w/ Khaled Altawily)

Join me Thursday, February 16/23 at 1pm on the VoiceAmerica Business Channel!

Some might believe that banking and Business Continuity Management Systems (BCMS) would be the same around the globe. Though parts of that might be true, other aspects, perspectives, and methodologies aren’t always the same. I’m joined by award winning BCM expert Khaled Altawily, who talks about BCM in the banking sector of Saudi Arabia.

During the episode, we talk about:

1. Risk tools in Business Continuity Management Systems (BCMS),

2. Risk scales and terminology,

3. Risk and risk Controls,

4. Internal and external partners,

5. The overlap between BCM and various control functions,

6. The maturity of BCMS in the Saudi Arabian banking sector,

7. The challenges with BCM post-COVID19 (Thought on the other side of the world, you’ll find that many of the challenges sound familiar.)…and more.

Khaled does a great job of shining the light on the banking sector in Saudi Arabia, and how it has implemented a successful BCM methodology, especially when he talks about the maturity levels set for the sector. Don’t miss Khaled’s insights. Enjoy!

Preparing4Unexpected-AFullick.jpg

Supply Chain Security with Andrew Owlett

Posted by presspass on
0
Business
Supply Chain Security with Andrew Owlett

Join me Thursday, March 2/23 at 1pm EST on the VoiceAmerica Business Channel!

upply Chain Management (SCM) is a major topic amongst organizations and their leadership, but do they have an understanding of Supply Chain Security (SCS)? I talk with Supply Chain Security expert Andrew Owlett who provides some great insights into SCS.

We talk about:

1. Defining Supply Chain Security vs Supply Chain Management,

2. Why the security of supply chains is important,

3. The security of physical and cyber suppliers and partners,

4. Ownership and the many parties that need to be involved,

5. Creating and validating ‘controls’ (mitigating activities), and the challenges that can be encountered,

6. Assessing vendor capabilities and building good relationships with them…and much more.

Andrew sheds allot of light on an important topic. If you have concerns about your supply chain management and security, you don’t want to miss Andrew’s insights. Enjoy!

Preparing4Unexpected-AFullick.jpg

The Customer Experience and Business Continuity w/ Charlein Barni

Posted by presspass on
0
Business
The Customer Experience and Business Continuity w/ Charlein Barni

Join me Thursday, March 9/23 at 1pm EST on the VoiceAmerica Business Channel!

As a result of COVID, there is allot more talk and interactions between teams – internally and externally – with regards to Business Continuity, Disaster Planning, and the like. But what doesn’t seem to be talked about very much, if at all, is the customer experience, I speak with long-time BCM and customer experience specialist, Charlein Barni, about BCM and the customer experience.

We talk about:

1. Defining what ‘customer experience’ means,

2. Defining exactly who is a customer (more than you might think),

3. Internal and external organizational views and interactions,

4. What org’s sometime get wrong about the customer experience,

5. How important organizational culture is to the customer experience,

6. When an experience ends…,

7. Measuring engagement with customer experiences and how engagement is often misinterpreted,

8. The BCM lifecycle and what it contains,

9. The most important part of the BCM lifecycle when it comes to the customer experience, 10. Measuring customer experiences…and much, much more.

It’s obvious Charlein is passionate about BCM and the customer experience. Don’t miss her insights as she talks about a topic not often broached in BCM. Enjoy!

Preparing4Unexpected-AFullick.jpg

Fear and Loathing in the Virtual Office (w/ Andrew Ziegler)

Posted by presspass on
0
Business
Fear and Loathing in the Virtual Office (w/ Andrew Ziegler)

Join me Thursday, March 16/23 at 1pm EST on the VoiceAmerica Business Channel!

Virtual or remote working is here to stay, whether anyone likes it or not. In many cases management and employees are seeing the situation from differing perspective, and not really talking about it with each other in a constructive meaningful manner. I talk with recognized risk management and business continuity expert, Andrew Ziegler, as we talk about the fear, the loathing, and confusion over working in – and with – the virtual office.

Andrew touches on:

1. A LinkedIn poll he started that provided some surprising results,

2. Why leadership pushes to have people back in the office,

3. Why employees being hesitant and reluctant to head back to the office,

4. The misconceptions about productivity are wrong,

5. Addressing fear (real and perceived),

6, Empathy, and collaboration…and more.

Don’t miss this timely discussion with Andrew, as he provides some timely insights into the challenges of dealing with a virtual office – the new ‘normal’. Enjoy!

Preparing4Unexpected-AFullick.jpg

Living with the Impacts of Terrorism (w/ Ann Travers)

Posted by presspass on
0
Business
Living with the Impacts of Terrorism (w/ Ann Travers)

Join me Thursday, March 30/23 at 1pm on the VoiceAmerica Business Channel!

The most personal and gripping episode I’ve ever done.

We plan for various crises and disasters, making plans to prepare and respond to such things as terrorism, but what we often forget are those that have been impacted terrorism. In the most personally gripping and heartfelt episode I’ve ever done, I’m joined by terrorism survivor and victim advocate, Ann Travers.

Ann talks about her experiences of growing up in Northern Ireland during the Troubles and how it impacted – and still impacts – her today.

1. Defining terrorism, living in fear, The Troubles;

2. Ann’s personal story of terrorism, the hurt, survival and lingering impacts;

3. Ann’s Law, victim’s rights, re-traumatization, and support.

It’s an episode that raises the question of why we prepare and respond to disasters, but we seem to fall short when it comes to caring for those living with the impacts of terrorism…or any disaster.

Don’t miss this episode! If you are a survivor of terrorism and want to talk to someone, you can find help at www.seff.org.uk

Don’t suffer alone!

Preparing4Unexpected-AFullick.jpg

Friend or Foe: Media Engagement in a Crisis (w/ Mark Harris)

Posted by presspass on
0
Business
Friend or Foe: Media Engagement in a Crisis (w/ Mark Harris)

Join me Thursday, April 6/23 at 1pm EST on the VoiceAmerica Business Channel!

During a crisis the media can be your friend or foe, and it comes down to your own actions that will determine which part media will play. I’m joined by established crisis management and crisis communications subject matter expert, Mark Harris.

During Mark’s talk, we touch on:

1. Defining media (it’s more than it used to be…),

2. The spokesperson (who’s good, bad, and who should be waiting in the wings),

3. Training,

4. Messaging,

5. How to get the media on your side,

6. How not to communicate with media,

7. Building a relationship with media,

8. Some key tips on dealing with the media…and much more.

Mark gives some great insights on how to deal with the media to keep them on your side during times of crisis, when you need all the friends you can get during those challenging moments. Don’t miss the great information Mark shares. Enjoy!

Preparing4Unexpected-AFullick.jpg

Building Resilient Small Businesses & Livelihoods w/ Renae Hanvin

Posted by presspass on
0
Business
Building Resilient Small Businesses & Livelihoods w/ Renae Hanvin

Join me Thursday, January 5/22 at 1pm EST on the VoiceAmerica Business Channel.
Building resilient small businesses is an often overlooked segment of the economy, especially considering small businesses make up to 97% of businesses around the globe. I speak with the founder of Resilient Ready Renae Hanvin who talk about small businesses and resilience.
Renae talks about:
1. Defining small businesses,
2. Defining resiliency vs resilient,
3. Building business networks,
4. Communities and the impacts of small business,
5. Thinking difference vs doing differently,
6. Kangaroo Island and the response
7. Lessons Learned and being implemented by businesses in Lismore, Australia that suffered from another major flood in early 2022,
8. How businesses can work together (and with the community),
9. The telling signs of a good business eco-system…and so much more.
Renae offers some great insights on small business you don’t want to miss.
Enjoy!

Enjoy this blog? Please spread the word :)

RSS
Follow by Email