Tag Archives

11 Articles

Building a High Impact IT Leadership Development Program Leveraging Technology

Posted by presspass on
0
Business
Building a High Impact IT Leadership Development Program Leveraging Technology

To start or to continue receiving the weekly blogs via email, please sign-up using this link: subscribe to Innovative Leadership Institute weekly blog.

This blog shares the case study of the IT Leadership Development Program co-created by Innovative Leadership Institute and Expedient. More can be learned about this program on the Innovating Leadership, Co-creating Our Future podcast with Steve Gruetter titled Building Aspiring CIOs and ‘C’ Level Leaders.

 

The Challenge/Vision: The Central Ohio CIO Forum identified a gap in the number of leaders ready to step into CIO roles for the projected regional growth. To address this opportunity, they partnered with Expedient and the Innovative Leadership Institute to build an IT Leadership program that meets 2.5 hours per month, including six in-class learning sessions with pre-defined topics, roundtable executive presentations, and discussion sessions, and two networking events.

According to the American Society of Training and Development, US businesses spend more than 170 Billion dollars on a leadership-based curriculum, with the majority of those dollars spent on “Leadership Training.” According to McKinsey, “there is no silver bullet for successfully developing leaders—more than 40 key actions must be taken to increase chances of success to 80 percent”. As a leader interested in developing or as an organizational leader interested in developing people working for you, it is essential to have useful information about how to select a leadership development program. There are plenty of opportunities to spend your money from one-day classes to online programs to comprehensive university programs. How do you make the best decision to ensure you are investing your time and money wisely and that you have a high probability of success from your investment?

Goal: elevate the quality of IT Leadership in Central Ohio to support succession planning, economic development of the region, healthy business growth, and business financial success, improve employee engagement, and attract and retain top technology talent to the Central Ohio region.

Solution: The program is co-delivered by Innovative Leadership Institute and Expedient that leverages best leadership models and content, leadership assessments, learning technology, and learning methods and processes. The image below reflects the combination of tools and approaches. Listen to participant feedback 5-minute video to learn more about how participants describe their involvement and impact.

IT Case Study 1.png

 

 

 

Program Design

ILI, in partnership with Expedient, designed the program to meet the outcomes and desired learning experience based on CIO Forum goals and designated topics. This section describes the details of the approach to designing and delivering the program.

  1. Identify the best leadership models and materials to meet the learning goals.
  2. Identify the best learning approach based on leading research focused on the most effective method for leadership development. The approach leverages
    1. In-Class Program content – In-class activities 2.5 hours/month (six content sessions and four expert round table discussions (moved to Zoom during shut down). Programs are updated regularly based on trends and leadership research.
    2. Round tables – Local CIOs provide insights from their professional experience to help IT Leaders build business understanding as well as perspective about the journey to becoming a senior leader. These sessions are very open and candid. Jeremiah Gracia, Economic Development, City of Dublin, Ohio, leads a roundtable talking about workforce development. The City of Dublin is a co-sponsor of the program.
    3. Networking events are a crucial element of the program. A strong community requires leaders to build a network to share information as well as support one another in navigating the challenges technology leaders face.
    4. Assessment – Participants take pre and post-session Innovative Leadership behavior assessment powered by SkillNet (some with Boss feedback). Participants incorporate this feedback into learning assignments. Read the blog by Mike Kritzman, founder of SkillNet A Proven 5 Step Approach to Solve Skill Gaps and listen to his podcast SkillNet: Personalized Learning Framework for Your Company. We invite you to take a free mini-ILI Competency assessment.
    5. Parallel path complete leadership workbook activities presented in six modules: leverage International Award Winning Innovative Leadership workbooks, podcasts, and videos delivered by the Kajabi Online Platform. Kajabi Online Platform podcast with founder Travis Rosser. Read the blog post based on Forbes article Leveraging Technology To Improve Leadership Development.
    6. Create accountability by submitting the leadership workbook activities as deliverables and receive feedback: track deliverables and attendance for certification.
    7. Strengthen network and support community by sharing assignments with learning partners (matched using Position Success Indicator to identify the best match) Position Success Indicator podcast with Founder Mark Palmer. Read the Blog by Mark Palmer The Position Success Indicator (PSI): Your Job Fit Solution for the Future of Work.
    8. Challenge previously held constraints by the class participants on how to be a leader and show leadership traits
    9. Build a network of like-minded peers in each cohort, a group of technology professionals whose opinion they can trust, based on class interaction
    10. Evaluate progress by soliciting participant and CIO feedback on participant’s development progress.
    11. Collaboration by Slack (Advanced Leadership Program Only).
    12. Certification for participants who complete all requirements successfully earn an Innovative Leadership Certification. Muskingum University recognizes this certification for its Master of Information Strategy and Systems Technology (MISST) program for three credit hour leadership class.

The basis of this learning approach is 15 years of experience teaching leadership development to MBA students. You can learn more by listening to a podcast with Steve Gruetter and Maureen Metcalf discussing the program in depth.

Results/Impact

  1. Participant success
    1. 200 participants in the first four cohorts, representing 104 Central Ohio organizations
    2. 45 of the first 150 participants (30%) have had a promotion since the first cohort started (per LinkedIn)
    3. 8 participants promoted to a C-Level role – CIO, CTO, CISO, Chief Strategy or Chief Transformation Officer
    4. 82 of the first 150 participants have earned a certification of completion
    5. 8 participants advanced to participate in the Advanced Leadership Development Program Pilot
    6. $44,000 raised so far for the Central Ohio CIO Forum Scholarship Fund from the first four cohorts
    7. The last three cohorts had 32%+ women participants
    8. The previous three cohorts have had 32%+ minority participants
    9. Participants are taking advantage of the Muskingum MISST program three credits course waived for course participants
  1. Survey results
    1. Results from IT Leaders Program as measured by CIOs they report to – answers provided reflect a 1-5 scale:
    2. How much have the participant(s) individual leadership skills and/or performance improved over the last year attributable to what they have learned by being in the program? 4.5
    3. If the participant(s) currently leads a group, how much has the culture and/or performance of their group improved over the last year attributable to the participant’s leadership? 4.5
    4. How much better prepared are the participant(s) for additional leadership responsibilities/promotion in the future? 5.0
  2. Approximately 50% of participants meet the rigorous requirements for certification.
  3. Community successIT Case Study 2.png
    1. Better prepared leaders for additional leadership responsibility (see survey results).
    2. Program enrollment remains substantial and increasing – companies continue to enroll the maximum number of participants in the class. Over 75 companies have registered their employees. Cohort five has the most significant number of participants well in advance of program kick-off. 25% enrolled six months in advance of program kick-off.
    3. Promotion of local leaders – companies fill senior roles with local talent.
    4. ILI continually updates content – content remains fresh to address community requirements. ILI adds refreshed content and value to each successive course.
    5. Diverse leaders – programs continue to attract increasing rates of women and minorities, thereby improving the quality of leadership because of a more diverse pool of candidates.
  4. Watch a 5-minute video of participants describing the impact in their own words.

Conclusion: The best leaders elevate their leadership quality because they actively participate in well designed and effectively delivered leadership development programs. The IT Leaders programs involve a range of activities that include participants learning key frameworks, building skills, practicing new behaviors, reflecting on new skills and self-awareness activities, and feedback. We created the program to leverage the latest research on leadership development for adult learners. One defining feature of this program is that it heavily leverages technology to support learning outcomes. When the State of Ohio was on work from home requirements, the IT Leaders program helped its participants in building the leadership skills they needed to navigate the complex and uncertain territory of leading during a pandemic. Future classes will continue to build on the success of the past four years.

 

To become a more innovative leader, you can begin by taking our free leadership assessments and then enrolling in our online leadership development program.

Check out the companion interview and past episodes of Innovating Leadership, Co-creating Our Future, via iTunes, Google Play, TuneIn, Stitcher, Spotify and iHeartRADIO. Stay up-to-date on new shows airing by following the Innovative Leadership Institute LinkedIn.

About the Author

Maureen Metcalf, CEO of the Innovative Leadership Institute, is a renowned executive advisor, coach, consultant, author and speaker.

Photo by Christina Morillo

The Business Interpretation of Performance: ENGAGEMENT – “The MAGIC of the Martial Arts of Business Series

Posted by Editor on
0
Business
The Business Interpretation of Performance: ENGAGEMENT – “The MAGIC of the Martial Arts of Business Series

In this path of understanding how to apply Martial Arts principles into our business leaves, we need to know what engagement is and how to bring it into our companies and team members.

Engagement can take many forms and as we advance in our deepest knowledge of what we do, we have to learn how to focus, how to make it happen, how to create an engagement environment and above all, how to inspire creativity from our people.

This is the third part of what Winston Price and I have called ‘the Martial Arts of Business Series’. From the concept of intent to mind-shift we now come to learning how to be and become engaged. In other words, we will learn how to create an engaged organization.

It is very important to anticipate and understand the market place and our businesses; as a result, we need to change our attitude, our vision and our Mind. Thus engaging better we can change our mindset and improve our performance.

As we know, Martial Arts are systems and traditions of combat practices, which are practiced for a variety of reasons: self-defense, competition, physical health and fitness, entertainment, as well as mental, physical, and spiritual development.

Business and Entrepreneurship, on the other side, are a combination of creative activities that bring out innovation, competition and practices that generate the new ideas and concepts that bring us the best products and services into the market place. Combining them will require discipline, persistence, skills and a creative artist view.

And we will be doing all of this focusing on performance, empowerment, motivation and a defining mindset in order to create a stronger level of ENGAGEMENT in our organizations.

Develop the “The MAGIC of the Martial Arts of Business Series”.

Performing at Your Best: Mindset Evolution:
When we talk about Business or entrepreneurial success, we might not be really sure what it is or how to define it; and this will prove to be critical. You need to know where you are today and where you are going; then, figure out your plan to get there.

Whether you have been in business for years or you are a start-up, things look harder and more difficult than what you originally thought, take more time and might have a bigger cost than planned. Your three main resources: time, team and money will be tested over and over again. What you need to do here is to understand what makes you apart, what is important for you and your company and how can you start redirecting some of the approaches and ideas you have been using in the past.

This actually is the number one critical issue for all people and companies that do need to change: adapt and be flexible. This implies realizing the need to adapt to the changing business environments, looking at the trends in the market and your industry, while improving some of the important areas (if not all) in your company.

When you do it, something starts to happen and suddenly there is a better flow of energy, new ideas start to flourish, a more dynamic team takes action, goals are reached and visions are aligned. In all, you, your staff, team members and your company start talking about success and what it would mean to be successful (and yes we know we all measure Success in a different way).

There are many definitions on business success and in this program we will be discussing some ideas that will allow you to understand some of the Key Elements to Entrepreneurial Success.

www.luisvicentegarcia.com
www.entrepreneurperformance.com
http://performingatyourbestmindsetevolution.blogspot.com/

The Business Interpretation of Performance: MIND-SHIFT – “The MAGIC of the Martial Arts of Business Series By Luis Vicente Garcia

Posted by Editor on
0
Business
The Business Interpretation of Performance: MIND-SHIFT – “The MAGIC of the Martial Arts of Business Series By Luis Vicente Garcia

As we continue to understand how to unite the Martial Arts principles with Business and Enterprises, I take on the second part of the Martial Arts of Business Series and start talking about MIND-SHIFT in our organizations.

 

It is very important to anticipate and understand the market place and be a Change Factor. How? By changing your attitude, your vision and your Mind. As a result you change your mindset. When we continue to learn and then implement the knowledge we have accumulated and the abilities we have developed, we need to understand that how we do one thing is how we will do everything we do. At the end, it is all about performance. Understanding how your mind works you can start focusing on developing yourself, your life, your work and future. Learn how to focus, how to generate a strong mindset by creating a mind-shift that will allow you to improve and start seeing what really happens to you from now on and get ready to develop your Mind.

 

In this second part of the “The MAGIC of Martial Arts of Business” we learn about  Business and Entrepreneurship. These are a combination of creative activities that bring out innovation, competition and practices that generate the new ideas and concepts that bring us the best products and services into the market place. Combining them will require discipline, persistence, skills and a creative artist view.

And we will be doing all of this focusing on performance, empowerment, motivation and a defining mindset in order to create a strong MIND-SHIFT. Join us as we teach you how to create a Mind-Shift that will allow you to create Magic in your companies and develop “The MAGIC of the Martial Arts of Business Series”.

Luis Vicente Garcia_El Cambio Empieza por Uno MIsmo

@LVGARCIAG
www.luisvicentegarcia.com
www.entrepreneurperformance.com

 

MIND-SHIFT: The MAGIC of the Martial Art of Business Series Part #2 by Luis Vicente Garcia

Posted by Editor on
0
Business
MIND-SHIFT: The MAGIC of the Martial Art of Business Series Part #2 by Luis Vicente Garcia

How do you develop a powerful Mind-shift process? In this second part of the Martial Arts of Business Series Winston Price and I explore your Mindset. How does it work? How does it function? How do you create a progressive yet powerful Mind-shift?

Understanding how your mind works you can start focusing on developing yourself, your life, your work and future. Your mind is your most powerful tool but we seldom use it to our fullest potential. In this show we will teach you how to focus, how to generate a strong mindset by creating a mind-shift that will allow you to improve and start seeing what really happens to you from now on and will give you some tools and exercises that will help you achieve a greater lever in your mind and create a mind-shift evolution. This is why for us it is extremely important you start developing your Mind.

Join Winston Price and Luis Vicente Garcia in this second part of the “The MAGIC of Martial Arts of Business”.

As we know, Martial Arts are systems and traditions of combat practices, which are practiced for a variety of reasons: self-defense, competition, physical health and fitness, entertainment, as well as mental, physical, and spiritual development.

Business and Entrepreneurship, on the other side, are a combination of creative activities that bring out innovation, competition and practices that generate the new ideas and concepts that bring us the best products and services into the market place. Combining them will require discipline, persistence, skills and a creative artist view.

And we will be doing all of this focusing on performance, empowerment, motivation and a defining mindset in order to create a strong MIND-SHIFT. Join us as we teach you how to create a Mind-Shift that will allow you to create Magic in your companies and develop “The MAGIC of the Martial Arts of Business Series”.

Luis Vicente Garcia and Winston Price

Guest Bio: Winston Price

Winston Price, Senior Executive Producer, has over 20 years of marketing, advertising and public relations experience. He began his business career in 1995 and is a graduate of Indiana University Bloomington.

Winston also is a master martial artist and personal trainer with over 25 years of knowledge and experience. Winston runs his own school, Internal Magnification Martial Arts, where he focuses on helping people reach their personal goals of health and fitness via At-Home personal training with martial foci of Taekwondo, Tai Chi Ch’uan, Hapkido and Ba Gua Zhang.

As a senior executive producer for VoiceAmerica, Winston utilizes his skills in business and personal training to help new and existing hosts maximize their opportunity with the VoiceAmerica Talk Radio Network by supporting his hosts with the complete business and personal aspects of creating and developing their show.

Winston believes that each host brings their own flavor to the Network.

By properly coaching and motivating his hosts, they are able to produce THEIR show with THEIR style and THEIR passion being at the forefront of every broadcast.

Connect with Winston on LinkedIn HERE

The MAGIC of the Martial Art of Business Series by Luis Vicente Garcia

Posted by Editor on
0
Business
The MAGIC of the Martial Art of Business Series by Luis Vicente Garcia

The MAGIC of the Martial Arts of Business Series!

How do you combine the key areas and principles of Martial Arts and Success and bring them together? In other words, how do you create MAGIC in your company? This is what Winston Price and Luis Vicente Garcia will be developing for you as we create “The MAGIC of Martial Arts of Business”.

As we know, Martial Arts are systems and traditions of combat practices, which are practiced for a variety of reasons: self-defense, competition, physical health and fitness, entertainment, as well as mental, physical, and spiritual development.

Business and Entrepreneurship, on the other side, are a combination of creative activities that bring out innovation, competition and practices that generate the new ideas and concepts that bring us the best products and services into the market place. Combining them will require discipline, persistence, skills and a creative artist view.

And we will be doing all of this focusing on performance, empowerment, motivation and a defining mindset. Join us as we start putting together the purpose, skills and abilities that will allow you to create Magic in your companies and develop “The MAGIC of the Martial Arts of Business Series”.

Winston Price and Luis Vicente Garcia at VoiceAmerica Network
About Winston Price

Winston Price, Senior Executive Producer, has over 20 years of marketing, advertising and public relations experience. He began his business career in 1995 and is a graduate of Indiana University Bloomington.

Winston also is a master martial artist and personal trainer with over 25 years of knowledge and experience. Winston runs his own school, Internal Magnification Martial Arts, where he focuses on helping people reach their personal goals of health and fitness via At-Home personal training with martial foci of Taekwondo, Tai Chi Ch’uan, Hapkido and Ba Gua Zhang.

As a senior executive producer for VoiceAmerica, Winston utilizes his skills in business and personal training to help new and existing hosts maximize their opportunity with the VoiceAmerica Talk Radio Network by supporting his hosts with the complete business and personal aspects of creating and developing their show.

Winston believes that each host brings their own flavor to the Network.

By properly coaching and motivating his hosts, they are able to produce THEIR show with THEIR style and THEIR passion being at the forefront of every broadcast.

Social Media:
Winston Price
LinkedIn
Twitter

 

Luis Vicente Garcia
www.luisvicentegarcia.com
Facebook
Twitter

Aligning on Your Path

Posted by Editor on
0
Empowerment
Aligning on Your Path

walking path

Back in March, I had a wake up call that made me realize I was living my life on autopilot as I was simply trying to keep my head above water following the death of my mom and a divorce. I was so focused on making sure my dad’s and my children’s needs were met that I completely neglected my own. Grace intervened. Sometimes your soul is not hearing or seeing the warning signs that you are veering off your path and a greater force needs to wake you up. My soul was asleep due to my preoccupation with all my urgent tasks to keep my family on their path to their best life despite the hardships we were experiencing. Fortunately, I was open to leaning into all the pain and grief I had been stuffing deep inside of me and I opened the flood gates to let it all out. I cried for what seemed like a solid 24 hours and I felt 10 pounds lighter after releasing it. This was followed by a period of self-reflection, time with myself to listen to my gut feelings, an observation of the consequences I had created in my world every day and the realization that I alone was accountable and responsible for my life’s achievements and mistakes. Sometimes this realization is one people are never willing to accept, leaving them no choice but to live at the effect of life.  However, when you choose to live at the cause of life, you get to decide how the remaining chapters play out. I wanted to find out who I really was and what ignited that spark in me so I could begin to live passionately. I did some values exercises and gained clarity on what I desired in life and I put a plan in place to live according to those values. I hired a coach and she held me accountable. Soon, amazing opportunities started knocking on my door. It felt like a streak of luck and later I realized that the blessings I was receiving on a daily basis were the result of a shift in my thoughts, beliefs, attitude and actions. My conscious choice to align my life with my core needs and desires had put me on a path to realize my unlimited potential for success.

On Intentional Living this week, Steve McClatchy talked about his New York Times Bestselling book, Decide. He talked about two forms of human motivation – gain and prevent pain. Prevent pain tasks simply prompt us to do what we have to do every day…these are the urgent tasks that bubble up each day and often make us feel like our entire day is spent putting out fires. Gain tasks are not urgent. He explained how important it is to put gain tasks on your calendar every day to find fulfillment and live authentic to your core needs. Steve explained a scenario in which you have planned a vacation and you are gearing up for it the week before. Have you ever noticed how the prevent pain tasks are a lot easier to accomplish when you have something to look forward to? When we incorporate tasks that bring us satisfaction we increase our motivation to get the urgent tasks done and feel more energized. With each small step, you will see improvement and build momentum. Incorporating gain tasks allow you to reflect on the values you hold important and take steps to achieve important pursuits like going back to school or writing a book. Moving toward a meaningful goal that will improve your life helps you achieve balance and prevent stress. So when you approach your day today, think about how you want to spend your allotted 24 hours. What tasks can you incorporate today that will help you battle burnout and help you align on your path to live out your dreams? Decide to move your life forward…it’s all up to you!

Do You Want To Unlock Your Unlimited Potential?

Posted by Editor on
0
Empowerment
Do You Want To Unlock Your Unlimited Potential?

wings

Imagine… A situation arises that strikes a chord in you. It pushes an unconscious button from long ago of a person who you believed took advantage of you; or maybe that time you feel you failed at something important. Instead of reacting to that button, you consciously choose to understand it, and use it to help you reach success. You actually embrace this challenge and all others that follow as an opportunity, and use your newfound wisdom to succeed in ways you never have before. You have total confidence in who you are, so much so, that any situation or challenge that arises is relatively easy to navigate through because you know, without hesitation or doubt, the guiding principles and beliefs that you’ve consciously chosen to guide your behaviors and actions to lead you to success.

So, if this were true, what would it do for your life? How would your life be different if you consciously responded, instead of automatically reacted, to everything that came your way?

What would be the biggest challenge you’d want to tackle next because you knew you couldn’t fail? And, what impact would this have on your relationships, your stress level, or your overall enjoyment of this game we call life?

That’s what the Law of Being is all about – consciously creating your world so that it responds to you. You are the cause of your life’s experience. This program guides you through a powerful process of positive abundance, where you can create more happiness, better health, more wisdom, and greater financial wealth, and… all without effort! Please join me for a free mastermind training beginning October 19th at 7 pm EST. You can email me at kristin.swarcheck@gmail.com for more details.

Get Rid of It’s Not My Job

Posted by Editor on
0
Business
Get Rid of It’s Not My Job

motivation xx

The attitude of “I’ll put in my time and that’s it” happens every single day in companies big and small. Is it happening in yours? Did you know that 50% of workers today would rather be someplace else? And another 20% take out their frustration every day and may be doing more harm than good. What about your people?

I have found that employees get this way when they are bored with their job; or feel like a faceless cog in a big wheel or don’t understand how “what they do” specifically contributes to the goals of their department or business unit. How can you, as a manager or business owner, keep your employees motivated to do their best work?

Three Strategies to Prevent “It’s Not My Job”

1. Communicate the importance of what they do.
Every supervisor should be able to state a meaningful purpose for his department and the work that is being done. Here is a short but powerful statement that was developed by a manager for her five-person benefits group.

“Benefits are about people. It’s not whether you have the forms filled in or whether the checks are written. It’s whether the people are cared for when they’re sick, helped when they’re in trouble.”

It is a statement with the focus on the end result—serving people—rather than on the means or process—completing forms. How well do you communicate the importance of what is being done in your department? How well do you build pride especially with your front line workers?

2. Recognize the importance of recognition.
The motto of many supervisors is: Why would I need to thank someone for doing something he’s paid to do? Workers repeatedly tell, with great feeling, how much they appreciate a compliment. They also report how distressed they are when their supervisor is quick to criticize mistakes but not acknowledge good work.

A pat on the back, simply saying “good going,” a dinner for two, a note about them to senior executives, some schedule flexibility, a paid day off, or even a flower on a desk with a thank-you note are a few of the hundreds of ways supervisors can show their appreciation. Money may get people in the door but it doesn’t keep them motivated to go the extra mile. Here are simple, inexpensive ways to recognize employees.

3. Tap into the importance of involvement.
There may be no single motivational tactic more powerful than asking for people’s input. An accounting manager presented a list of customer complaints at a staff meeting. She then broke the group into teams to find ways to eliminate these service glitches.

Getting everyone involved in problem-solving accomplished three goals. It brings the customers to the center of the department’s day-to-day operations; it lead to greater ‘buy-in” when changes had to be made in a process, policy or procedures; and finally it said to everyone that they and their ideas are valued. As one very proud production line worker, in an automotive plant, said to me:

“They only looked at what we could do from our neck down…now it’s for what we can do from our neck up.”

Smart Moves Tip:

It is true that most people must work to survive and money is certainly a motivator — but up to a point. For your employees to commit to and achieve great things, they need to experience purpose, recognition and involvement. As a manager you can provide that. It costs you nothing. And you will gain engaged employees who are working together to increase productivity and profitability.

Marcia Zidle:

The Business Edge with Marcia Zidle, your Smart Moves Coach, delivers practical advice to help business leaders take the growing pains out of growth. Are you facing overwhelming demands on your time? Are costly mistakes eating into your profits? Are you facing increased expectations from customers and clients and the need to strike a better balance in your life? Now’s the time to stop spending your energy managing problems and start doing your real work: growing your business to the next level and beyond. Learn to create a growth agenda to get your business on the right track and keep it there. Rev up your growth engine with exceptional talent. Develop the right kind of leadership to move it forward fast. Start by tuning in to The Business Edge, airing live every Wednesday at 11 AM Pacific Time.

What Makes Our Stay In a Hotel Great? It’s the People!

Posted by Editor on
0
Business
What Makes Our Stay In a Hotel Great? It’s the People!

paul-barham

We’ve all had good and bad experiences as hotel guests. What’s the big difference? Paul Barham, the CEO of Harrell Hospitality Group, believes that employee recruitment, training, motivation and retention are key drivers for guest as well as customer satisfaction. This is particularly true in the hospitality industry where employees are often performing tasks that others deem beneath them, and yet, are essential to a hotel’s success.

How does an employer address this major challenge of motivating and retaining front line employees? Listen to Paul on The Business Edge and learn best practices from the hospitality industry on how to engage and keep your best employees – those who can make a big difference in customer satisfaction and retention.

Paul Barham came to the USA from the UK more than 30 years ago. He’s a Chartered Accountant by training, and has spent the last 34 years in the hotel industry. His experience has ranged from on-site financial to corporate CEO, in hotels ranging from 50 to 800 rooms, downtown to resort with such brands as Marriott, Hilton, Starwood, and Intercontinental Hotels.

Enjoy this blog? Please spread the word :)

RSS
Follow by Email