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Get Rid of It’s Not My Job

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Business
Get Rid of It’s Not My Job

motivation xx

The attitude of “I’ll put in my time and that’s it” happens every single day in companies big and small. Is it happening in yours? Did you know that 50% of workers today would rather be someplace else? And another 20% take out their frustration every day and may be doing more harm than good. What about your people?

I have found that employees get this way when they are bored with their job; or feel like a faceless cog in a big wheel or don’t understand how “what they do” specifically contributes to the goals of their department or business unit. How can you, as a manager or business owner, keep your employees motivated to do their best work?

Three Strategies to Prevent “It’s Not My Job”

1. Communicate the importance of what they do.
Every supervisor should be able to state a meaningful purpose for his department and the work that is being done. Here is a short but powerful statement that was developed by a manager for her five-person benefits group.

“Benefits are about people. It’s not whether you have the forms filled in or whether the checks are written. It’s whether the people are cared for when they’re sick, helped when they’re in trouble.”

It is a statement with the focus on the end result—serving people—rather than on the means or process—completing forms. How well do you communicate the importance of what is being done in your department? How well do you build pride especially with your front line workers?

2. Recognize the importance of recognition.
The motto of many supervisors is: Why would I need to thank someone for doing something he’s paid to do? Workers repeatedly tell, with great feeling, how much they appreciate a compliment. They also report how distressed they are when their supervisor is quick to criticize mistakes but not acknowledge good work.

A pat on the back, simply saying “good going,” a dinner for two, a note about them to senior executives, some schedule flexibility, a paid day off, or even a flower on a desk with a thank-you note are a few of the hundreds of ways supervisors can show their appreciation. Money may get people in the door but it doesn’t keep them motivated to go the extra mile. Here are simple, inexpensive ways to recognize employees.

3. Tap into the importance of involvement.
There may be no single motivational tactic more powerful than asking for people’s input. An accounting manager presented a list of customer complaints at a staff meeting. She then broke the group into teams to find ways to eliminate these service glitches.

Getting everyone involved in problem-solving accomplished three goals. It brings the customers to the center of the department’s day-to-day operations; it lead to greater ‘buy-in” when changes had to be made in a process, policy or procedures; and finally it said to everyone that they and their ideas are valued. As one very proud production line worker, in an automotive plant, said to me:

“They only looked at what we could do from our neck down…now it’s for what we can do from our neck up.”

Smart Moves Tip:

It is true that most people must work to survive and money is certainly a motivator — but up to a point. For your employees to commit to and achieve great things, they need to experience purpose, recognition and involvement. As a manager you can provide that. It costs you nothing. And you will gain engaged employees who are working together to increase productivity and profitability.

Marcia Zidle:

The Business Edge with Marcia Zidle, your Smart Moves Coach, delivers practical advice to help business leaders take the growing pains out of growth. Are you facing overwhelming demands on your time? Are costly mistakes eating into your profits? Are you facing increased expectations from customers and clients and the need to strike a better balance in your life? Now’s the time to stop spending your energy managing problems and start doing your real work: growing your business to the next level and beyond. Learn to create a growth agenda to get your business on the right track and keep it there. Rev up your growth engine with exceptional talent. Develop the right kind of leadership to move it forward fast. Start by tuning in to The Business Edge, airing live every Wednesday at 11 AM Pacific Time.

What Makes Our Stay In a Hotel Great? It’s the People!

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Business
What Makes Our Stay In a Hotel Great? It’s the People!

paul-barham

We’ve all had good and bad experiences as hotel guests. What’s the big difference? Paul Barham, the CEO of Harrell Hospitality Group, believes that employee recruitment, training, motivation and retention are key drivers for guest as well as customer satisfaction. This is particularly true in the hospitality industry where employees are often performing tasks that others deem beneath them, and yet, are essential to a hotel’s success.

How does an employer address this major challenge of motivating and retaining front line employees? Listen to Paul on The Business Edge and learn best practices from the hospitality industry on how to engage and keep your best employees – those who can make a big difference in customer satisfaction and retention.

Paul Barham came to the USA from the UK more than 30 years ago. He’s a Chartered Accountant by training, and has spent the last 34 years in the hotel industry. His experience has ranged from on-site financial to corporate CEO, in hotels ranging from 50 to 800 rooms, downtown to resort with such brands as Marriott, Hilton, Starwood, and Intercontinental Hotels.

What I Believe Fitness Should Be BY WINSTON PRICE

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Health & Wellness
What I Believe Fitness Should Be BY WINSTON PRICE

Fun

Interesting

Tough

Time Worthy

Necessary

Empirical

Simple

Satisfying

To be transparent, this is the first time I ever wrote this acronym out and these are the things that I tell people (in some way or fashion) every time they want to know what fitness is to me.  I rather enjoy this acronym for fitness.  It’s not all fluff and patronizingly soft.  It’s not all hardcore, in-your-face, stone-blooded “X-TREME” either.  I believe that is a reason why people stay as unfit as they are; they are not buying what people are trying to sell them.  Just as in everything I do, I don’t try to sell people on fitness and/or being healthy.  What I try to do when someone approaches me about fitness is get them to realize why they are truly talking to me in the first place.

Anytime I encountered a client that would come to workouts; however, would not train in a way to help them reach the goals they set for themselves, we would have a sit-down and talk.  Normally what would come up is that they were not completely with me in the beginning.  One of the first questions I ask is, “Why do you want to train”; and the responses I would get would always be the same: “I want to be healthy and fit”.  After I get that standard answer, I ask them another question, “Is that the truth”.  Normally they get upset and defensive and state that their reasons are true; then we train, then they don’t put forth the effort necessary and then we get to talk and that is when the truth comes out.

The truth is that being healthy isn’t a great motivating force for many people.  The truth is that we train not only to be healthy; however, also, we train to be sexually attractive, we train so our “Ex” sees what they lost, so that we look good in our bathing suits, so that we don’t die as early as our unhealthy friends and family members; even more to the point our doctor told us we were going to have a heart-attack and then we did.  Revenge, anger, fear, regret, depression, sadness, hopelessness are some truths that people never really want to face.  The shame of it all is that we are sold that those are the wrong reasons to want to train.  We are told they are shallow and/or judgmental.  However, what I state is that as long as it comes from a person with positive intent one’s reasons for wanting to be fit are valid and sound.

This is my intent for my posts.  To look at the truths out there and give my opinions and understandings.  I plan on sharing my story and my ways and reasons for training in hopes that others with become more introspective to find the truths that will ignite whatever fuel needs to be lit to get them moving in the direction and on the path they truly wish to follow.

My name is Winston Price.  What I do is let you know you have eyes that can open, ears that can listen and a mind that is capable of understanding and accepting truth, I also allow people the information that one of the main reasons we don’t know is that we don’t want to know.

Winston Price, Executive Producer, has over a decade and a half of marketing, advertising and public relations experience. He began his business career in 1995 and is a graduate of Indiana University Bloomington. Winston also is a master martial artist and personal trainer with over 2 decades of knowledge and experience. Winston runs his own school, Internal Magnification Martial Arts, where he focuses on helping people reach their personal goals of health and fitness via At-Home personal training with martial foci of Taekwondo, Tai Chi Ch’uan, Hapkido and Ba Gua Zhang.

As an executive producer for VoiceAmerica, Winston utilizes his skills in business and personal training to help new and existing hosts maximize their opportunity with the VoiceAmerica Talk Radio Network by supporting his hosts with the business and personal aspects of creating and developing their show.

Winston believes that each host brings their own flavor to the Network. By properly coaching and motivating his hosts, they are able to produce THEIR show with THEIR style and THEIR passion being at the forefront of every broadcast.

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